As a Barclays HRR QC Team Manager, you may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Key requirements for the role:

Having good knowledge about Bank Fin Crime programme, KYC (Know your customer) & KYB (Know your Business), Understanding Low, Standard or High Risk KYC categories, should be aware of Sanctions & High Risk countries, CDD (Client Due Diligence), EDD (Enhance Due Diligence), Identifying red flags while KYC analysis, able to identify potential risk to mitigate them before time by placing required control, liaise with UK stakeholder to plan daily business activity and to discuss daily SLA, Key Highlights, monitoring team performance daily, weekly and monthly to ensure required coaching is given to the individual, able to handle business transition if any, having good understanding about RPA to have structured impact assessment done. Work with leadership team to maintain proactive management of client escalations and other items that require special handling related to KYC record completions.Proficiency in PowerPoint, Excel and external database searches such as World-chcek, Lexis/Nexis.Good written & verbal communication skillsShare knowledge and experience with team members to consistently ensure a high level of performance.People management

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.Compliance with all regulatory requirements and internal policies related to customer experience.Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.Management of attrition by working closely with HR in implementing retention initiatives for work force.

Analyst Expectations

Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a team’s operational processing and activities.Escalate breaches of policies / procedure appropriately.Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.Advise and influence decision making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex / sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.