Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant – Collaboration Support

Responsibilities
• Strong knowledge on SIP truck configuration, Integrations, and troubleshooting.
• Handson experience on Cisco Smart Licensing and HCS configuration.
• Deep understanding of Dial plan, Call routing, SLRG configuration and troubleshooting experience.
• Knowledge on Auto Attendant and Cisco Unity Integration would be Plus.
• Good Understanding of Data Purging and CDR analysis and CDR Reporting.
• Should have hands-on experience on Upgrading of Clusters.
• Good to have VM configuration and deployment knowledge.
• Detailed understanding of MGCP , SIP and H323 call flows and Messages.
• Should be able to understand and design and deployment of Infra.
• Very good understanding of log analysis and Packet capturing.
• Hands on experience on RTMT and Wireshark.
• Knowledge on installation of patches and VMtool Patches would be big advantage.
• Good knowledge on Virtualization and compatibility matrix on latest version of UCM product.
• Technical expert in following technologies
o Cisco call manager and Unity connection and Unity Express
o UCCX
o WebEx calling
o Voice gateways / routers
o Automation skills, Python

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.
• Strong technical knowledge in Cisco voice technologies/IPT and UCCX

Preferred Qualifications/ Skills
• Strong communicator – English in spoken and written form
• Certifications such as Cisco CCNP voice or similar
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.