The role
This role supports the Area Hub Manager in delivering the most reliable hub services by focusing on simplifying, standardizing and finetuning hub processes. Focus on improving processes, facilitate issue resolution, and manage hub operational costs, enhancing productivity & operational efficiency.

Key Tasks & Responsibilities:
- Manage the daily operations of all the hubs through supervision of supervisors, team leaders and all hub staff.
- Implement and ensure compliance on the standard operating procedure of Hubs.
- Liaise for Hub Build with Lessor for Hub facility concerns;
- In case of Hub split or hub transfer, to facilitate requests for hub facility, equipment, hub supplies, manpower, internet connection, LOP creation of account and port codes with Hub Build, HR, IT and LOP Team.
- Facilitate requests for hub manpower recruitment;
- Oversee COD process compliance in coordination with Finance team
- Lead the troubleshooting efforts, solve problems as they occur and ensure service integrity.
- Simplifying & standardizing hub processes for better compliance & improve services.
- Working closely with Hub Supervisor & support optimizing programs towards achieving better productivity, efficiency, unit cost & possible expansion of coverage.
- Promote people development
- Provides leadership for the team, manages the performance and responsibilities of everyone in the group.
- Must communicate with internal & external contacts and build network effectively on behalf of the organization.
- Represents and speak for LogOps and so is responsible for transmitting information about the organization and its goals to it’s service partners/couriers.
- Plan the roster of courier ahead of time.