Role Introduction

Reports to : Assistant Manager – Hub Operations

As a Hub Operations Lead, you will be responsible to strive to provide services exceeding customers’ expectation, control cost effectively and ensure performance meets relevant KPIs. By engaging airport facilitation and service providers to ensure Hong Kong Internation Airport (HKIA) Hub operations are running smoothly, enable efficient and hassle free on both passenger and baggage connectivity, ensure to comply safety and security mandates.

Key Responsibilities
Monitor ground handling activities on loading, fueling, catering; security/safety rules compliance before dispatching Cathay’s flightsDisseminate flight and operations information to internal and external operations partiesAct as the key coordination point with Integrated Operations Centre (IOC) with regard to flight operations issues and coordinate with respective Control Offices to facilitate running of Hong Kong International Airport (HKIA) ground handling operationsCoordinate daily operations with key stakeholders and Airport Authority (AA) in Integrated Airport Centre (IAC) to facilitate smooth passenger journeyMonitor and communicate with service providers to review the performance for improvementMonitor online connection of inbound flights to ensure a smooth transfer experienceCarry out Continuous Monitoring Inspection (CMI)to ensure safe operations that meet expected service levelsRequirements
Right to work in Hong KongMinimum age of 18Good command of spoken and written EnglishGood interpersonal and communication skillsProficiency in PC operationStrong analytical, and problem solving skillsBenefits
Being part of a world-class service brand to be proud ofWorld-class training and structured career progression pathA safe and collaborative working environment which embraces a diverse and inclusive cultureExtensive medical coverage & insurance scheme for you and your dependentsFlexible retirement schemeDiscounted travel across many airlines for you and your familyPersonal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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