GENERAL SUMMARY:

Department: Emergency Department, Henry Ford Providence Southfield

Schedule: 36hr, 12hr Day Shift, 7am-7:30pm, rotating weekend and holidays

Performs administrative and clerical duties in support of an assigned clinical area.

Greets patients, visitors, and new admissions. Answers general inquiries and schedules patients for appointments. Answers, screens, and routes telephone calls.  Performs general clerical duties including filing, email correspondence, and mail distribution. Creates various reports and documents as assigned. Helps patients/residents with basic technology and social media. Communicates with patients, families, physicians and other healthcare team members about patient care. Performs unit safety checks. Assists with meeting patient needs and escalates as appropriate. May assist with meals, pass and collect trays, pass out activities, and transport patients/residents through facility. May assist with stocking supplies and keeping unit and patient rooms clean and orderly. May maintain staff schedules and timekeeping as assigned.

EDUCATION/EXPERIENCE REQUIRED:

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.  Preferred use of administrative skills in a hospital setting, Additional Information Organization: Henry Ford Providence Hospitals Department: Emergency Department 001 Shift: Day Job Union Code: Not Applicable