Management Level

Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.

Appreciate diverse perspectives, needs, and feelings of others.

Adopt habits to sustain high performance and develop your potential.

Actively listen, ask questions to check understanding, and clearly express ideas.

Seek, reflect, act on, and give feedback.

Gather information from a range of sources to analyse facts and discern patterns.

Commit to understanding how the business works and building commercial awareness.

Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Job Purpose

To provide strategic assistance to the leaders of the business, and HC Business Partners relating to people management. This role is involved in conjunction with the HCBP’s for the HC lifecycle activities, e.g. performance cycle, on-boarding, progression, retention activities, staff terminations and retirement, as well as ad-hoc human capital advisory activities.

Responsibilities

Onboarding

Delivers the onboarding experience as designed by CoE

Ensures new joiner requirements e.g assign coach, assign buddy, attendance at on-boarding is completed

Responds to operations, and inspect trends related feedback from new joiner surveys

Provides feedback and input to CoE on improvements required

Point of contact for new joiners, post recruitment

Retention

Take the lead on the operational requirements for LOS related retention programs (snrs days, interview cycles for retention)

Performance & Salary reviews

Work with LoS HCBP to prepare for LOS career round table (moderation) meetings

May facilitate some CRT discussions/ record keeping

Ensures transactional staff receive accurate data for increase processing

Provide refresher training/updates to partners/managers on performance coaching (eg. Snapshot, CRT, PiP)

Provide guidance for Poor performer discussions and ensure Workday is updated accordingly (ensure performance improvement plans are in place)

Team Leaders Support

Upskill new Team Leaders (e.g. systems, processes, compliance)

Provide guidance to Team Leader through various HC activities.

Monitor client team wellbeing and partner with HCBP lead to design and implement initiatives to increase work satisfaction resulting in increased revenue (pulse survey)

Provide HC data analytics to the Team leader to support decisions

Provide HC policy guidance

Staff terminations

Review exit interview survey outcomes, identify trends and collaborate with LoS HCBP to formulate solutions

Conduct exit interviews

IR, Disciplinary & grievance

Direct all matters to operations IR for review

Participate in investigations where required

Sit in as HC representative on hearings

Take responsibility for post-hearing activities

Ensure the IR Database is updated accordingly

Exam Results

Assist with qualifying exam results for relevant LoS –ie. preparation, processing, communications, post results activities

Monitor qualifications status of staff studying and check accuracy of information.

Ad-hoc Activities

Participate on and take the lead on assigned annual activities such as GPS, Values, Leave reviews

Act as trusted advisor on policy, leave and staff matters

Act as ambassador on HC Imperatives (eg. Workday, Values, PwC Professional)

Diversity

Focus on activities in line with the Transformation Strategy.

Support the business in achieving the outcomes indicated in the Employment Equity Plan.

Work with business on attracting and retaining diverse talent; ie.e License to Lead, promotion processes etc.

Strategy

Drive the achievement of the LOS annual strategy as well as the HC Africa strategy taking into account leadership priorities and future business needs

Support business and HCBP’s to deliver talent interventions (talent identification, development, coaching, motivation, and ultimate retention) against business needs and the goal of transformation

Strategic Workforce Planning implementation and monitoring

Minimum Qualifications

Relevant HC Degree/Diploma 

HC certification with in-country professional board (preferable)

Experience

3 years 

Key Knowledge & Skills

Sound understanding of key HC activities & employee life-cycle

Understanding of policies & employment law

Good team-working ability and mind-set

Good attention to detail

Time-management capabilities and ability to provide fast turn-around without compromising quality

Consultation skills

Investigative skills

Good communication skills – verbal & written

Ability to operate as all-rounder

A good understanding of how people experience change

Innovative

Process thinker

Excellent verbal and written skills and able to work across all management levels

Strategic problem solver

Good project management skills

Agile in working style

Resilient

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

January 17, 2025