Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

The L&D Senior Associate dedicated to our Managed Services Line of Service (LoS) coordinates and supports the ongoing administration, creation and delivery of best in class learning solutions, virtual and hybrid solutions, and talent and development programmes in totality, from concept and design through execution and assessment.The general purpose of this position is to coordinate the successful scheduling, communication and implementation of all L&D programmes offered to staff, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting.

PwC Overview: 

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

PwC Middle East Overview:

 

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Corporate Culture & Working Environment:  

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

 

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create 

The L&D Senior Associate dedicated to our Managed Services Line of Service (LoS) coordinates and supports the ongoing administration, creation and delivery of best in class learning solutions,  virtual and hybrid solutions, and talent and development programmes in totality, from concept and design through execution and assessment.The general purpose of this position is to coordinate the successful scheduling, communication and implementation of all L&D programmes offered to staff, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting. 

Roles and Responsibilities:

Daily tasks and delivery expectation 

Contribute to developing and implementing retention strategies to ensure long-term commitment from key employees.

Coordinate and deliver comprehensive onboarding programs to ensure a seamless experience for new joiners.

Design innovative onboarding materials and experiences tailored to Managed Services’ specific needs.

Collaborate with teams to organize events that build a sense of community and foster inclusivity.

Manage and maintain training pathways for employees, ensuring they are aligned with business needs and career progression goals.

Collaborate with managers and stakeholders to identify the right technical and business training opportunities for employees.

Ensure employees have access to appropriate learning resources, including Udemy and other platforms.

Monitor and track employee progress in training programs and provide insights to enhance participation and effectiveness.

Evaluate training outcomes and propose enhancements to address skill gaps and business priorities.

Understand change management, emphasizing what is necessary to bring about business, cultural and organizational change to people, process, structure and technology;

Coordinates and supports reporting related to learning management systems 

Supports in other HC people related practices

Expected Skills:

Specific learned abilities or technical skills 

Team player with strong verbal and written communication skills

Excellent communication and interpersonal skills, with the ability to engage senior stakeholders.

Executive presence with strong skills to facilitate L&D programmes, including onboarding of new joiners

Comfortable working in a cross-cultural environment, in a virtual working model

Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools.

Ability to work collaboratively and demonstrate leadership within cross-functional teams.

Experience in Managed Services or similar fast-paced, client-facing environments is a plus.

Expected Competencies:

Values, behaviors & attitude

Leadership.

Stakeholder management.

Communicate with impact.

Results driven.

Drive organizational excellenc

 

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification: Bachelor’s degree

Years of Experience: 5-8 years overall experience (L&D experience is a plus)

Preferred skills

Support L&D programme initiatives with multiple stakeholders and work streams -to shape and create effective learning and leadership development solutions

Facilitate/deliver a high quality, impactful learning intervention spanning both live and virtual (welcome programme, professional development workshops)

Engage any level of stakeholders in communicating the overall impact of a learning intervention to the business;

Be prepared to work with various digital tools and platforms, including our Learning Management System (Vantage) and the Google Suite, to create a tech-enabled, innovative learning experience and drive greater value in L&D initiatives.

Support in creation of project plans, drive milestones, meet deadlines, and reprioritize as needed to complete timely delivery of projects; manage projects from inception to completion.

Understand change management, emphasizing what is necessary to bring about business, cultural and organizational change to people, process, structure and technology;

Understand research and digital skills to assist in curation and creation of informal learning objects;

Collaborate closely with Onboarding to ensure a smooth form onboarding welcome experience

Assess training needs of teams on a periodic basis

Helps identify new, cost effective delivery models and learning resources

Take a data-driven approach by regularly creating L&D dashboards that provide insights into total training hours for the Line of Service (LoS), as well as by business unit and individual. 

Use this data to analyze trends, measure impact, and continuously optimize learning initiatives.

Coordinates and supports reporting related to learning management systems 

Uploads all training programmes into the relevant learning management systems to mark attendance and evaluate feedback post training

Takes ownership of BU specific learning resources and libraries from end to end

Supports in other HC people related practices 

Minimum years experience required

5-8 years overall experience, of which at least 3 years should be relevant to L&D.

Additional application instructions

NA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date