Summary About the Position: This is a Human Resources Assistant (Recruitment & Placement) position with the U.S. Army Reserve Civilian Human Resources Service Center located in either Rock Island, IL or Fort McCoy, WI. Responsibilities Respond to customer inquiries, phone calls and emails for information. Screen customer inquiry for best course of action. Provide managers (hiring officials) with updated status on new hires. Advise customers on matters such as how to register for benefits, obtain copy of SF 50 etc., navigate Human Resources databases. Arrange for physical examinations/drug tests and follow up to get results. Create new employee packets, including all required documents. Initiate PSIP and follow up to ensure completion. Create suspense logs to ensure new employee's requirements are being completed. Keep staffing specialist and hiring officials informed of issues or problems that arise during pre-employment. Explain how to apply to positions on USA JOBS. Make tentative job offers and explain requirements for new hire procedures and documents. Conduct in processing briefings. Suggest improvements to Human Resources standard operating procedures to increases efficiency. Determine alternate methods to complete onboarding/in-processing requirements with special circumstances. Balance workload among peers to ensure HR work is completed timely. Resolve problems in the new hire process referred to by others (ie HR Spec, new employees, hiring managers). Create tentative and final job offers letters in accordance with established policies and procedures. Compose emails to convey HR requirements, communicate information. Inform staffing specialist, leadership and hiring officials of issues or problem that arise during pre-employment with email. Create, copy, edit, store, retrieve and print a variety of documents using software programs. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Postal Service/Peace Corps and Other Unique Authorities Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify at the GS-05: Specialized Experience: One year of specialized experience which includes providing customer service to customers related to human resources matters; and utilizing automated systems to process actions such as coding personnel actions, in-processing new hires documentations, and preparing routine reports. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. To qualify at the GS-06: Specialized Experience: One year of specialized experience which includes providing customer service to customers related to human resources matters; utilizing automated systems to process actions such as coding personnel actions, in-processing new hires documentations, and preparing routine reports; and assisting staffing specialists with new hire onboarding process such as scheduling fingerprints, drug test, physicals, etc. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). OR Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Human Resources, Business Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages. To qualify at the GS-07: Specialized Experience: One year of specialized experience which includes providing customer service to customers related to human resources matters; utilizing automated systems to process actions such as coding personnel actions, in-processing new hires documentations, and preparing routine reports; assisting staffing specialists with new hire onboarding process such as scheduling fingerprints, drug test, physicals, etc.; and reviewing job requirements to determine qualified candidates for lower grade positions. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Human Resources, Business Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Manages and Organizes Information Oral Communication Problem Solving Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Written Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service: GS-05: Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non-temporary competitive appointment. GS-06 and GS-07: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05 and GS-06). Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Civilian Human Resource Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay. Total salary varies depending on location of position. Position may be obligated. You may claim military spouse preference (MSP). If qualified for more than one grade level, the grade level determination for selection is at management's discretion. Management may hire at any grade level (GS-5, GS-6 or GS-7). If selected at below the target grade level (GS-7), you will be eligible for non-competitive promotion(s) through the applicable intervening grade levels upon meeting regulatory requirements and demonstrated ability to perform the higher graded duties. If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. The selecting official has requested a competitive and non competitive candidate list for this vacancy. If you are eligible for the non competitive list, you will be evaluated on basic and/or minimum qualifications, as applicable. While required to answer the assessment questions, non competitive candidates will not be evaluated against the competitive rating & ranking criteria. The selecting official may select from any of the candidate lists.