Job Summary:

Delivers proactive support of HR Service Center (HRSC) and may provide services spanning payroll, benefits, staffing/onboarding, recognition, payroll, employee relations, and other transactions. Ensures efficiency of service center operations, technology and transaction processes. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Applies working knowledge and understanding of HR principles to assist team members, managers and customers.

Principal Responsibilities:

Supports one or more human resource functional areas in the HR Service Center (HRSC).Provides first level response support to managers, team members, employees and other customers.Receives inquiries and responds to requests following appropriate policies and practices; provides basic interpretation of policies.Participates on and provides coordinative support to project teams and collaborates with other team members to achieve deliverables.Prepare correspondence and reports.Inputs or maintains data relevant to processing employee data changes.Maintains documentation or records within appropriate systems.Determines best method(s) to resolve issues ensuring customer satisfaction and adherence to company policies and practices as well as legal regulations.Works cross-functionally with in the HRSC (as required) to coordinate customer resolution.Other duties as assigned.

Job Level Specifications:

Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level.Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions.Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality.Collaborates with immediate management and team members within the department or function.Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy.

Work Experience:

Typically less than 2 years with bachelor's or equivalent.

Education and Certification(s):

Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.