At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!

Our Opportunity:

Chewy is seeking an HR Shared Services Generalist to join the pack in our Plantation, FL office! In this role, you will work in the HR Shared Services & Team Member Experience organization to provide a broad range of HR support to our Corporate, Vet Care and Customer Service organization. In your day-to-day responsibilities you will support Team Member requests that have been received by HR Shared Services that are more complex, specialized and require additional review to support. You will also operate as a point of contact for Managers with questions on the day-to-day support of their Team Member. The ideal candidate has  versatile abilities which can be flexed in a variety of areas across HR, is a self-starter, has a high bar on delivering excellence through one-on-one interactions which others, and proactively seeks opportunities to improve process to meet the needs of the organization in a fast-paced environment.

What You'll Do:

Employee Relations, HR Administration, Benefits and Compliance

Interpret policies and procedures, incorporating knowledge of state and federal employment laws, and provide recommendations to resolve low-risk investigations.Respond to inquiries and assist in resolving employee policies, procedures, and/or programCoordinate/Conduct trainings in HR topics andMaintains relevant HR repositories, job aids, SOPs, to ensure tools and communications are up toRecognize trends in requests from Team Members and partner for potential policy reiteration/trainingSupport employee engagement and retention efforts by providing data and insights from surveys and feedback to HRProvide direct support in processes such as: benefits analysis, leave/ADA accommodations, relocation support, immigration matters for sponsored Team Members, Contingent Workforce needs, background, drug, and support of compliant

Policies and Procedures

Champion and reiterate policies and procedures that align with compliance and auditProvide guidance and support in the creation of HR policies/procedures to support changes in Chewy policy and federal, state, and local regulatory laws.

Talent Management

Advise leaders on employee disciplinary actions, performance concerns, policy violations, and other employee relations matters, including documentation creation/review and guidance.Review and approve voluntaryCoordinate and/or conduct Exit

HRIS Maintenance

Maintain data integrity in various HR systemsPartner accordingly to enhance reports for HRBPs and leaders, to enable them to use self service

What You'll Need:

Bachelor’s degree3 years + of core HR experienceExcellent written and verbal communication and interpersonal skills; High quality document and report preparationStrong problem-solving skills, critical thinking, and intuitive sense of eye for businessStrong self-initiative and prioritizing abilities; Comfort with ambiguity and changeAbility to maintain confidentiality in handling sensitive and personal informationAbility to complete tasks with attention to detail, reliability, and a relatively quick paceAbility to interface and partner with different levels of the organization to achieve resultsPosition may require infrequent, occasional travel

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

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