Job Description
You may know Intel for our processors, but we do so much more. Intel's products are at the cutting edge of technology and make amazing experiences possible for business and society and every person on Earth.In HR at Intel we enable this amazing innovation by supporting our Intel employees in all their HR needs.We work together to deliver trusted HR services to foster Intel's success and enrich lives, one person and one family at a time.If you are interested in starting your career within Intel HR organization and helping employees by providing exquisite customer experience, this is the right opportunity for you. As the first point of contact for HR support in the GAR (Greater Asia Region) region for current and former employees, the primary responsibility is to resolve questions and issues related to employee benefits and other employee programs.This requires the ideal candidate to engage with Intel employees through various communication channels such as chat, email and phone to successfully and thoroughly resolve the employee issue while providing superb customer service as we emphasize the importance of work quality.This will require extensive research of relevant guidelines while also staying actively engaged with the employee to ensure they are handled with care and concern during the entire process.
Qualifications
Candidate must possess at least a Bachelor's Degree or Professional Degree in HR, Communications, Management or Psychology .Proven investigative and analytical skills with the ability to follow through for satisfactory issue closureExcellent communication skills in EnglishAble to read and write in Mandarin will be an added advantage.Ability to focus and pay attention to detailAbility to read contents/materials online quickly, comprehend them and apply the needed information to the questions asked on demand from customers.Proficiency knowledge of Microsoft Office (Excel, Word, PowerPoint), Email and InternetExcellent work ethic and positive attitude are requiredExcellent interpersonal skills requiredConsistently delivering high-quality customer service with focus on building employee relationships and achieving quality resultsAbility to work as an individual contributor and collectively as a team memberMinimum 1 year experience in Call Center environment is an added advantageCandidate must be willing to work during weekend. This role working days will start from Sunday and ends on Thursday.
Inside this Business Group
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.


Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.


Working Model
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.