GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Provide assistance, interpretation, and counsel to management and employees regarding the company’s policies, programs, and practices spanning multiple HR areas, including talent acquisition, talent management, compensation, benefits, employee relations, Human Resources planning or other services. Researches complex and unique HR issues and develops and formulates recommendations to resolve said issues in accordance with applicable legislation or company policies, programs, or practices. May train, mentor, and assist HR Business Partners and support staff in the performance of their day-to-day responsibilities.

ESSENTIAL JOB DUTIES

Drives the implementation and administration of the company’s HR policies and programs to one or more sites comprising an employee population of up to 750+ employees. Supports the HR strategy and business decisions as communicated by HR business partners and senior HR leaders. Independently advises management regarding complex HR issues to ensure consistent application of practices in compliance with legal requirements and company policy. Includes providing guidance, counseling, and coaching in regards to disciplinary actions, terminations, performance management and fact-finding investigations. Partners with and advises department managers on all disciplinary actions and terminations to ensure compliance with company procedures and applicable regulations. Provides an "open door" policy for employees to communicate work related concerns. Counsels employees and maintains positive employee relations. Acts as liaison between employees and management team. Monitors and evaluates employee satisfaction and attrition levels and recommends strategies and employee-focused programs and activities aimed to improve employee engagement and retention. Acts on behalf of the HR Manager to administer HR processes, including performance management and merit review process, benefits enrollment, leaves administration, organizational development and succession planning. Initiates management training where appropriate. Assists in the development and implementation of new or modified site Human Resources procedures and ensures change supports company policies. Recommends changes to existing company policies, practices and programs to meet changing site and company needs. Partner with recruiting to execute full life cycle recruitment activities relating to sourcing, screening, interviewing and hiring for various positions. May be responsible for participating in recruiting activities and conducting new hire orientations at assigned site(s). Liaise with Corporate Human Resources departments of expertise when needed to address more complex HR issues such as fact finding investigations, employment litigation and workforce reorganizations. Responsible for ensuring appropriate employee record-keeping and documentation at the site including recruiting documentation, employee files, labor posters, payroll records and other applicable company, client or regulatory required documentation. Prepares reports in conformance with legislated requirements or organization needs.

ADDITIONAL JOB DUTIES

Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. Perform other duties as assigned by management.

JOB REQUIREMENTS
Minimum Education and Experience:

Bachelor’s Degree or equivalent experience Five or more years related Human Resources and/or Management experience required. Previous Employee Relations and/or Recruiting experience strongly preferred.

Specific Knowledge, Skills, Abilities & Other Characteristics:

Proficient personal computer skills including Microsoft Office. Working knowledge of all HR functional areas and practices including applicable laws, regulations, and industry best practices. Ability to create, lead, and implement local employee-focused efforts as part of a corporate HR strategy. Excellent interpersonal, written, and oral communication skills. Ability to prioritize and organize work in a multitasked environment. Ability to adapt to a flexible schedule. Ability to maintain the highest level of confidentiality.

General Knowledge, Skills, Abilities & Other Characteristics:

Excellent written, verbal and interpersonal communication skills. Ability to multi-task and adapt to change. Proven track record of meeting or exceeding customer experience and financial objectives Ability to maintain the highest level of confidentiality. Strong analytical and presentation skills. Proven track record in a metric focused environment.

Career Level Attributes: BP2

General Profile: Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and clients. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction. Functional: Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets. Business Expertise/Acumen: Understands key business drivers; uses this understanding to accomplish own work. Leadership: No supervisory responsibilities but may provide guidance to new employees. Problem Solving: Solves standard problems by analyzing possible solutions using experience, judgment and precedents. Impact: Impacts quality of own work and the work of others on the team; works within guidelines and policies. Interpersonal Skills: Explains information to others in straightforward situations.

If you are interested, please send us your CV in English. 
 
Applications will be processed in strict confidentiality. 
 
Only short-listed candidates will be contacted. 
 
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.