Position OverviewWe are seeking a detail-oriented and solutions-driven Tier II HR Support Specialist to join our HR Operations team. This role provides advanced support for employee inquiries related to HR policies and benefit programs—including leaves of absence, PTO, and health benefits. As the escalation point for Tier I support, you will resolve complex cases, collaborate with internal HR teams, and help drive improvements in our employee service experience. Primary Department or Work Location: Employee Relations, UHS Human Resources Primary Work Shift: Day Scheduled Weekly Hours: 40 Compensation Range: $22.97 - $34.46 per hour, depending on experience ----- Key Responsibilities: + Respond to and resolve complex employee inquiries regarding HR policies, benefits, and leave programs within established Service Level Agreements (SLAs). + Collaborate with internal Centers of Excellence (COEs) and HR stakeholders to ensure accurate and consistent case resolution. + Maintain and update HR systems and share relevant data with the Operations team. + Track employee case metrics and assist in managing case documentation and reporting. + Maintain process documentation and support timely updates as policies or procedures evolve. + Coach Tier I Operations staff by enhancing knowledge bases and promoting first-call resolution. + Partner with the HR Communications team to develop Tier 0 (self-service) content and resources. + Identify and recommend process improvements to streamline operations and elevate the employee experience. Qualifications: + Proven experience in HR operations, benefits administration, or employee relations. + Strong analytical and problem-solving skills; able to address and resolve complex HR concerns. + Excellent verbal and written communication skills; comfortable interacting across all organizational levels. + Ability to manage multiple priorities while maintaining accuracy and attention to detail. Preferred Qualifications: + Experience with HRIS platforms and case management systems. Education/Experience Minimum Required: + Associate's degree, preferably in Human Resources, or related work experience equivalent required. + One year of experience in a human resources role required Preferred: + Bachelor’s degree preferred License and/or Certification Preferred + PHR, SPHR, SHRM-CP, or SHRM-SCP preferred ----- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. + A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. + Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. + Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. + Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. + A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us! United Health Services is an Equal Opportunity Employer. ----- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.