Description: Job Purpose The HVAC/R Technician is responsible for installing, maintaining, and repairing ventilation, air conditioning, and refrigeration systems across assigned facilities. This high-level position independently handles a wide range of complex HVAC/R tasks, including diagnosing electrical and mechanical faults, conducting preventative maintenance, and ensuring optimal system performance. The role also includes providing technical direction, on-the-job training, and supporting operational continuity by maintaining efficient work order management and equipment readiness. Essential Functions Technical HVAC/R Service & Repair • Install, maintain, and repair ventilation, air conditioning, and refrigeration systems and equipment. • Diagnose electrical and mechanical faults in HVAC/R systems. • Clean, adjust, and repair HVAC/R systems to ensure optimal performance. • Perform refrigeration equipment repairs and conduct preventative maintenance. • Ensure all repairs comply with EPA regulations and safety standards. • Provide technical direction and on-the-job training to junior technicians as needed. Service Call Management • Independently plan and manage assigned service calls across multiple sites for efficient routing and time management. • Ensure all assigned work orders are clocked in/out properly, include accurate notes, and are closed out promptly. Collaboration & Outsourcing • Collaborate with the Helpdesk team and vendors per service channel trade ranking designations to outsource service requests to qualified providers when internal resolution is not possible, in assigned areas. Parts & Vehicle Readiness • Maintain appropriate levels of HVAC/R spare parts, tools, and supplies to support repair readiness. • Maintain a clean, organized, and service-ready vehicle that meets inspection requirements. Performance & Accountability • Achieve and exceed performance goals including resolution time, completed repairs, and first-time fix rate. Additional Responsibilities • Deliver high-quality customer service and showcase a positive and respectful demeanor during all service interactions while representing the Facilities Department. • Uphold all safety and compliance standards while executing all job duties. • Foster a culture of continuous learning and development through regular training participation and knowledge sharing. • Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence. • Performs other projects/duties as assigned. Requirements Qualifications Required • High school diploma or equivalent. • Minimum of 3 years of hands-on experience in HVAC/R systems installation and maintenance. • EPA Certification for handling refrigerants. • Proficiency in diagnosing and repairing electrical and mechanical components in HVAC/R systems. • Strong organizational and time management skills. • Excellent communication and customer service skills. • Ability to lift up to 75 lbs and work in confined spaces or at heights. Preferred • Technical certifications in HVAC, refrigeration, or related disciplines. • Prior experience in multi-site service roles. • Demonstrated initiative in ongoing professional development. Additional Information Success Factors • Technical Expertise & Problem Solving - Quickly and accurately diagnoses HVAC/R issues and performs high-quality repairs that meet safety and compliance standards. Maintains a strong first-time fix rate and minimizes repeat service calls. • Service Ownership & Efficiency - Manages service calls effectively by staying organized, closing out work orders on time, and keeping tools, parts, and vehicle ready. Consistently meets goals for response time and repair quality. Work Requirements This is a full-time position averaging 40–50 hours per week. Overtime, on-call availability, and occasional overnight travel may be required depending on service demands and emergencies. This role involves regular physical activity, including lifting heavy equipment, working in tight spaces, and working at heights. Wage $35-$41