JOB SCOPE:
The HVAC Technician Supervisor serves as a supervisory figure responsible for overseeing timely and high-quality repairs of members' products while ensuring exceptional member service within the home. This role will also conduct daily service calls.

JOB SUMMARY:
The HVAC Technician Supervisor serves as a supervisory figure responsible for overseeing timely and high-quality repairs of members' products while ensuring exceptional member service within the home. This role involves promoting and selling additional products and services to enhance the company s profitability. A key focus is to supervise and mentor both new and incumbent HVAC
Technicians, ensuring they receive thorough training on technical skills and customer interaction. The HVAC Technician Supervisor collaborates with the district to facilitate specialized training and verifies that all HVAC technicians consistently meet or exceed customer service standards during in-home visits. Additionally, this role includes monitoring HVAC Technicians progress, providing guidance on their readiness, identifying further training needs, and coaching them on key improvement areas while leading peer training sessions as necessary.

SUPERVISION:
Direct : 5-15 direct reports (HVAC Svc Tech I, Break/Fix, HVAC Svc Tech I, Break/Fix, HI HVAC Assistant, HVAC Prev Maint Tech)

REPORTS TO:
Area Manager, HVAC