Position Summary:
The Care Coordinator Representative (CCR) serves as non-clinical support to CCs and the extended care coordination team by completing administrative tasks and other tasks that can be accomplished via scripting (vs. clinical knowledge). CCRs play a key role in initial engagement with members, as well as monitoring activities for members whose cases have been closed by CCs but meet monitoring criteria. They act in a support capacity for complex care members that are closed by CC and work flowed to the CCR for monitoring with defined criteria. The CCR also promotes proactive coordination of services and supports members receiving care from community services.