Williams Lea is hiring for a Hybrid Document Processing Technical Trainer for our Wheeling, WV office to work Monday to Frida 9:00 am to 6:00 pm!

Pay: $23.60 - $24.84/hour

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Company Provided ParkingAdditional Employee Perks and Discounts

This position researches, designs, evaluates and delivers technical training courses for employees and/or clients, and ensures training goals and objectives are met within the agreed upon time and scope requirements.

Job qualifications

Bachelor’s degree or equivalent with years of experience able to substituteMinimum of 4 years prior training and/or curriculum-building experience for document production, presentations or related fieldExpert knowledge of Microsoft Office (Microsoft Office certification a plus), especially document production and/or presentations; Expert in various Adobe PDF and/or Creative Suite applications (Illustrator, Photoshop as examples)Adept in using department-specific equipment/technology/software; ability to assimilate new technical skillsAdvanced software and hardware troubleshooting, as necessary to perform job functions; ability/desire to learn new software packages and/or training processesStrong interpersonal skills for working in a fast paced, team environmentGood judgment and organizational skills with sound decision-making ability and solutions-oriented approach to multitask and prioritize workload under pressured objectivesExcellent written and verbal communication skills; able to effectively deliver training sessions to audiences (both live and virtual) of various degrees of knowledge and sophisticationHandle sensitive and/or confidential documents and information

Job duties

(* denotes essential function)

*Design, develop and conduct appropriate trainings and requisite training materials (instructor- led and/or electronic) for employees and/or clients*Lead training from start to completion, ensuring quality at all stages*Lead requisite, contractual, compliance or various other trainings for employees and/or clients; may include creation and implementation of “downtime” exercises or training-needs assessments*Build relationships with end users; guide expectations and perceptions, as needed*Field ad hoc training, calls or other communications to provide technical troubleshootingGather and track training participant feedback; create and maintain best practices for training program, processes and materialsRemain engaged with and aware of new technical developments in the field, with the client(s) and/or with account(s)/team(s) to ensure training materials and processes are relevant, timely and innovativePeriodically execute quality assurance testing for new softwareProvide soft skills training for staff, as neededTechnical writing for help files, as needed

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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