Service Specialist (H2)

Status: Exempt (salaried)                                              

Department: Field Service  

Location: Onsite at our Amazon YHM2 customer site in Cambridge, Ontario.

Position Summary

The Service Specialist – H2 is responsible for providing after-market service and support of Plug Power’s, GenFuel hydrogen utility infrastructure at customer sites.  The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems.  The Service Specialist - H2 will also be called upon to train and develop our Field Service Technicians on H2 system maintenance, procedures, and troubleshooting so that they can effectively help provide day to day H2 system support to their aligned customer sites.  The Service Specialist – H2 also provides a critical interface to Plug Power customer stakeholders and is looked upon to be an ambassador for Plug Power in the field.  This role is vital to supporting the strong reputation for the reliability of Plug Power technology as well as furthering the Company’s reputation as a dedicated service partner to customers.   

Core Duties and Responsibilities

Performing detailed surveys of the Hydrogen infrastructure at customer sitesMaintenance and service of H2 systems at customer sites.Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairsInterpret wiring and piping diagramsProviding emergency support service to customers as required on their H2 systems.Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.Provide customer training on their H2 systems.Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.Provide regular feedback to company management regarding field maintenance issues.Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.Exhibit and enforce safety procedures in the field and at customer sites.Represent Plug Power in a professional manner at all times and in all interactions.Perform all other duties as assigned.

Education and Experience 

Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of studyWill consider high school diploma and 3+ years of experience in lieu of above degree requirementAbility to travel as needed to carry out duties of the position – up to 100%

Desired Skills:

Electrical and mechanical troubleshooting and repair skillsLeadership experience, specifically in training and developing technical skills for employeesUncompromising dedication to customer service excellenceDemonstrated analytical abilities with strong attention to detailSuperior communication skillsProficient with Microsoft Office softwareAbility to manage complex projects and multi-task effectivelyAbility to role model high standards of professionalismExcellent follow-throughMust be driven and self-motivatedMust possess the highest ethical standards and a commitment to work quality

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.