Overview Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role. Responsibilities Administration of UK customer and technical activities for the HCL Key Account revenue stream, including (but not limited to): Customer specific point-of-contact Field Technician point-of-contact Quote production and conversion Order processing Invoicing Technical liaison with Field Operations Managers Technical paperwork HCL-specific master data stewardship Portal Administration duties Qualifications English - Fluent Exemplary Customer-focus Proactive self motivated problem solver Min. 2 years experience in Customer Support Function Solid understanding of common business processes and general business acumen Knowledge in SAP & MS Office suite Basic Technical understanding