The Inflammation and Immunology Patient Access Coordinator (PAC) is a non-promotional, field-based role that supports patient access to medicine when prescribed by a patient’s healthcare provider, for patients who “opt in” for PAC support. The PAC is a subject-matter expert on reimbursement, access, and coverage issues that can educate patients and their caregivers on matters relating to reimbursement, access, and coverage. The PAC will serve as a primary point of contact for patients who “opt in” for PAC support (and their caregivers) regarding the status of their request for reimbursement support and access assistance and will provide updates to patients and caregivers on their status as appropriate.
PAC Roles and Responsibilities:
• Be the primary point-of-contact for patients who “opt-in” for PAC support and their caregivers regarding the status of their reimbursement and access support.
• Answer questions from patients and their caregivers relating to access and coverage
• Maintain a clear understanding of the access journey process and requirements at each stage of the patient’s journey, and the role played by patients/caregivers in the access journey process.
• Compliantly communicate the access landscape and options to patients/caregivers.
• Work cross functionally with Field Reimbursement Managers and Case Coordinators to provide more efficient access for patients
• All activity will be performed consistently with Pfizer’s mission, values, and policies and under the direction of their immediate supervisor, the Regional Director for PACs.
• This person must exhibit strong communication and relationship skills to be effective with a host of diverse customers.
• They must conduct themselves with the utmost discretion and confidentiality.
• Must adhere to strict company compliance guidelines and procedures.
• Collaborate successfully with a diverse range of customers, clients, and relevant stakeholders.
• Effectively and compliantly communicate with stakeholders to adopt ideas, actions, or positions through logical and engaging messages without direct authority.
• Effectively link customer insights to the offerings and resources to address patient access barriers.
• Build trust through follow up and knowledge of the access journey.
• Demonstrate excellence in responsible business communication both written and spoken.

REQUIREMENTS:
• B.S. or B.A. Degree is required
• Minimum 7-10 years pharmaceutical industry experience typically within the fields of access and reimbursement and/or customer facing roles in pharmaceuticals
• Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.
• Experience demonstrating exceptional communication skills, listening skills, and presentation skills. This individual must also have demonstrated successful communication with multiple stakeholders including patients.
• Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures. Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders. Training in and experience in responsible business communication both written and spoken.
 

 

Knowledge & Skill
• Excellent communication skills, both written and verbal
• Exceptional relationship building skills, especially with elderly age groups
o Trust
o Integrity
o Empathy
o Patience
• Deliver meaningful & concise presentations
• Strong attention to detail and organizational skills
• Exceptional critical thinking skills with the ability to understand complex processes and effectively communicate to diverse community of patients
• Experience in the field of nursing or performed a similar role that provided direct patient care
• Outstanding collaboration and networking abilities
• Ability to work in a team environment
• Understanding of Specialty Pharmaceuticals and Patient Journeys
• Adherence to Regulatory and Compliance Standards

Other Job Details:

Remote

Ability to travel – Approximately 10% to 20%

Will support clients based in central time zone

individual must live in eastern central or mountain time zone

  

Last Date to Apply for Job: January 6th 2025

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Work Location Assignment: Remote

The annual base salary for this position ranges from $131,200.00 to $218,600.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

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