Description Provide Tier 1/2/3 support for operation tickets and escalations from ServiceDesk teams. Support Microsoft to ABK access requests/needs o AD/EntraID: 40 incidents per month and 100 user requests per month o 3 tenants with ~14,000 employees some of which have multiple identities o 3 domains + 3 test environments with ~70,000 computer objects o ~7 requests per month of Okta operational work related to Microsoft enablement efforts We will be taking a phased approach to this engagement. In order to ensure a seamless integration of our TGS services with minimal business disruption to Microsoft. Our phased approach is as followed i. Planning and Mobilization (estimated 2 weeks) – TGS engagement leadership will meet with Microsoft IT leadership to jointly develop an integration plan with an agreed upon start date for TGS team to be mobilized for each service workstream. ii. ii. Transition (estimated 12 weeks) – TGS will transition its managed service team in over several cohorts. Microsoft will make available necessary information and documentation needed for knowledge transfer and knowledge acquisition. Transition will be complete after all support roles have onboarded, trained and documented. iii. iii. Baselining (12 weeks) – TGS team is fully engaged and delivering service workstreams with KPI measurement framework in place to report on TGS productivity and performance against target SLAs. Baseline will be complete following twelve (12) weeks of measured performance by TGS team across all workstreams. iv. iv. Steady State – TGS team is fully accountable for all workstreams in scope according to defined SLAs. For each of these studios our team will be responsible for responding to and resolving or escalating IT service tickets and requests. The service tickets/requests will primarily focus on the following topics but additional topics could be added as needs arise. -Identity Management -Common Vulnerabilities -General maintenance of Studio LAN’s and network infrastructure -Azure provisioning/security/subscriptions -Equipment cabling, racking and lifecycle management -Managing developer resources and kits -Maintenance and repair of legacy AD environment -IAM Support -Enterprise Software Licenses management -Project Management and Administrative Support -CI/CD Pipeline maintenance and support -Atlassian Cloud Migration -Enterprise Systems and Cloud Services -Enterprise SaaS Platform Support and administration -Network Reliability Operations -Coverage for systems and datacenter engineering around developer and corp environment hosting -Coverage for data protection (Backup, Restore) Skills Active directory, Azure, Automation, Devops, Cloud, Windows, Linux, Support, Troubleshooting, Powershell, Azure Active Directory, incident report, EntraID, okta, sailpoint, Administration, Scripting Top Skills Details Active directory,Azure,Automation,Devops,Cloud,Windows,Linux,Support,Troubleshooting,Powershell,Azure Active Directory,incident report,EntraID,okta,sailpoint Additional Skills & Qualifications - Manages ambiguity, update documentation, process improvement, automation Experience Level Expert Level Pay and Benefits The pay range for this position is $45.00 - $51.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.