JOB DESCRIPTION 

The Identity & Access Management Operations Administrator will fulfill the security requests of the organization. The IAM Ops Administrator will work within a team to deliver on access requests, applications access requests, and other identity-related requests. 

Major Responsibilities: 

Creation and removal of identities on our AS400, ACF2, RACF, Active Directories, Office365, Exchange, Unix, and Linux platforms  Perform audit-related activities which include change of access, access removal, and provide proper evidence of the task completion  Advise users on the correct intake process if an out of band request is received.  Work on incident tickets related to identity and access issues.  This includes resolving user issues where the loss of access occurs, severity problem tickets, and standard user issues  Work closely with the automation team to advise on common problems and routine processes that need to be taken from manual to automation  Continually enhance intake request forms, process, and closure procedures to remove inefficiencies from the process  Perform knowledge transfer sessions when receiving new work or training others to remove work  Working from a Service Now queue, effectively update tickets and close tickets according to pre-determined SLAs.  Monitor any related mailboxes for user inquiries or requests.  Work on bulk identity tasks and determine the appropriate way to fulfill requests.  Communicate and escalate any issues where clarity is needed with team manager  Document and update knowledge base articles to ensure all processes are standardized and kept up to date 

Experience:

Bachelor's degree in Information Systems, Computer Science or a related work experience performing system administrator responsibilities  Must have experience working across multiple platforms as listed above  3+ years working with end-users to complete requests and troubleshoot incidents 

Required Skills:

Solid understanding of Windows AD, Azure, Windows Exchange, O365, Web Services, UNIX, RACF and ACF2  Strong interpersonal, analytical, problem-solving, prioritization, decision-making, and conflict resolution skills  Basic knowledge of relational databases, database schemas, and data structures as well as some understanding of scripting languages (PowerShell, Java, Python, etc)  Strong initiative; self-starter; self-directed; ability to multi-task  Strong Customer Service, communication (written and verbal), and interpersonal skills  Must be fluent in English  Excellent Microsoft Office Suite skills. Advanced excel preferable.