The IAM Operations Administrator will fulfill the security requests of the organization. The IAM Ops Administrator will work within a team to deliver on access requests, applications access requests, and other identity-related requests.

 

Responsibilities:

Creation and removal of identities on our AS400, ACF2, RACF, Active Directories, Office365, Exchange, Unix, and Linux platforms Perform audit-related activities which include change of access, access removal, and provide proper evidence of the task completion Advise users on the correct intake process if an out of band request is received. Work on incident tickets related to identity and access issues. This includes resolving user issues where the loss of access occurs, severity problem tickets, and standard user issues Work closely with the automation team to advise on common problems and routine processes that need to be taken from manual to automation Continually enhance intake request forms, process, and closure procedures to remove inefficiencies from the process Perform knowledge transfer sessions when receiving new work or training others to remove work Working from a Service Now queue, effectively update tickets and close tickets according to pre-determined SLAs. Monitor any related mailboxes for user inquiries or requests. Work on bulk identity tasks and determine the appropriate way to fulfill requests. Communicate and escalate any issues where clarity is needed with team manager Document and update knowledge base articles to ensure all processes are standardized and kept up to date

Qualifications:

Bachelor's degree in Information Systems, Computer Science or a related work experience performing system administrator responsibilities Must have experience working across multiple platforms as listed above 3+ years working with end-users to complete requests and troubleshoot incidents Solid understanding of Windows AD, Azure, Windows Exchange, O365, Web Services, UNIX, RACF and ACF2 Strong interpersonal, analytical, problem-solving, prioritization, decision-making, and conflict resolution skills Basic knowledge of relational databases, database schemas, and data structures as well as some understanding of scripting languages (PowerShell, Java, Python, etc) Strong initiative; self-starter; self-directed; ability to multi-task Strong Customer Service, communication (written and verbal), and interpersonal skills Must be fluent in English Excellent Microsoft Office Suite skills. Advanced excel preferable.