Come create the technology that helps the world act together!

We are a B2B technology innovation leader pioneering the future where networks meet cloud.

At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

Strategy and Technology

Strategy and Technology lays the path for Nokia's future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company's strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.

4-5 years of hands-on experience with IAM operational support. Proven track record of managing ServiceNow support queues, for Incident, Request and Problem management. Extensive knowledge in Office 365 services, especially PowerBI and Excel. Excellent English communication skills. Bachelor's degree in computer science, information technology, or electronics and communication.

Preferred candidates will also have:

ITIL foundation certification with a solid understanding of ITIL Service areas. Experience and skills with IAM products and surrounding technologies.

The team you will be a part of

The Identity and Access Management (IAM) team provides services for Nokia's workforce and business-to-business domains. Our diverse global team maintains over a dozen IAM-related services in legacy on-premises and modern cloud landscapes. Nokia IAM is currently focused on renewing services to leverage cloud platform capabilities.

We are seeking an experienced Work Planner to support Nokia Identity and Access Management service delivery. The preferred candidate will have the expertise to support Request and Incident ticket assignment and resolution for IAM services. The candidate must be able to collaborate with IAM Support specialists to deliver operational support towards end users and integrated services. 

What you will learn and contribute to

As part of the team, you will:

Perform IAM ticket prioritization and routing to individual contributors within IAM support. Monitor the current environment and proactively support and maintain the IAM services. Perform recurrent Service Now ticket maintenance tasks as required. Works on tasks assigned to IAM support teams. Assist with shift handover activities to ensure constant monitoring and smooth transition between shifts. Generate and distribute daily and weekly service ticket handling reports including on time delivery reports, SLA performance, and aging ticket reports to Service Delivery Management team. Provide feedback to IAM Service Management for service and process improvements (continuous service improvement).