Brief activity description:
This role is for an operational support project structured on ITIL Framework; offers support to the clients and client resolution teams and act as a single point of contact

Responsibilities:Open and assign incidents/service requests as per internal process/procedures received from different sources: phone, email, ticketing tools;Process user and access management requests;Communicate, follow up and manage centralize distribution lists via Email Exchange Console;Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;Publishing documentation on different sites;Driving surveys;Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.The Internship program is for a determined period of 3 months - full time with a high possibility to extend the collaboration.BenefitsAfter 3 months of internship the candidate can be offered the option of a permanent position in IBMInteraction with IBM professionals to gain industry insight and exposure to international projectsSupportive work environmentOngoing learning and development opportunities