Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.  

 

The IBP Demand Planning Manager will lead the demand step process within the Integrated Business Planning (IBP) process for the U.S. Fresh Business and develop strategies for effective data analysis and reporting for the Demand Planning department. Manage the monthly Demand Management process for the US Fresh business unit, including developing a rolling 18-month+ aggregate and detailed Demand Plan at family and SKU levels. Accountable for improving Demand Plan accuracy and eliminating bias to optimize resource utilization across the supply chain. Responsible for creating best-in-class Demand Management processes including design, procedures, responsibilities, metrics, and the supporting organization. Manage the effort to define and execute the Demand Review portion of Integrated Business Planning enabling implementation of business strategies and achievement of the Annual Plan (budget). Proactively coordinates with Sales, Marketing, and Operations to achieve the agreed-upon Demand Plan and business goals. Negotiates solutions with Sales, Marketing, Operations, and Supply to balance supply with demand. Responsible for the IBP Demand Plan and recommends a solution to the Demand Process Executive if the team cannot reach a consensus. 

 

A TASTE OF WHAT YOU WILL BE DOING: 

Consolidate the 12+-month rolling, aggregate family-level Demand Plans and detailed Demand Plans for the business in $ and units. These aggregate and detailed demand plans become the basis for Supply Plans and financial projections.  Ensuring Demand Management’s timely hand-off of Demand Plan information to supply planning. Reviewing and updating assumptions, underlying forecasts, and highlighting key changes during the monthly Integrated Business Planning process. This responsibility includes reviewing the current market environment against the assumptions and communicating the status of actual sales against the aggregate and detailed Demand Plans. Leading the Krispy Kreme Integrated Business Planning Demand Review process in terms of its definition, implementation, and continuous improvement. Developing aggregate and detailed Demand Plan accuracy metrics and achieving continuous improvement goals on Demand Plan accuracy and bias. This responsibility includes ensuring that root-cause analysis and corrective actions are completed, reported, and resolve the accuracy issue. Evaluating demand plan options with Sales and Marketing when in a Demand Execution situation, such as by modifying promotion and launch dates or by selling around the problem, to optimize profitability, service levels, and inventories. Representing demand requirements in all Krispy Kreme Integrated Business Planning Reviews. Develop strategies for effective data analysis and reportingSelecting, configuring and implementing analytics solutionsLead and developing a team of data analystsLeading efforts to achieve business goals on Demand Plan accuracy and bias. Understand the key drivers of the U.S. Fresh business and the levers that impact business success (revenues, volumes, and margin). Able to synthesize complex issues into focused and clearly articulated decisions that need to be made. Ability to interact and communicate effectively and concisely with executive management. Recognized leadership capability with strong project management, facilitation, and problem-solving skills.  Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions. · Demonstrated ability to effectively communicate, both orally and in writing, technical and non-technical information to all organization levels Demonstrated ability to solve complex problems using personal knowledge and relevant tools.  Demonstrated proficiency in identifying, analyzing, and resolving functional, team, and individual performance issues in a fair, equitable, and professional manner using a thoughtful, deliberative, decision-making process.  Ability to analyze and integrate input from multiple functions when developing issue statements, alternatives, and recommendations and to present concise and compelling recommendations.  Broad functional experience or knowledge of the key processes of Product Management, Demand and/or Supply Management highly recommended.  Fundamental knowledge of finance and accounting records.  Experience implementing new business processes and driving organization change.  Advanced knowledge of IBP systems and processes a plus.  Demonstrated performance in living the values of the company.  Ability to appreciate and honor differing backgrounds, perspectives, and experiences and to foster genuine consensus among groups from different backgrounds and functions. 

 

YOUR RECIPE FOR SUCCESS:  

Minimum 7 -10 years’ experience in CPG Demand Planning with an emphasis on supply and demand alignment.  Bachelor’s Degree in Business or technical, preferably in a quantitative field.  IBP/S&OP Experience is highly desirable.  Experience with Oracle Demand Planning & Oracle Analytics Cloud is highly desirable.  Experience with PowerBI and ability to build reporting capability for the IBP processSolid experience in data analysis and reporting; industry experience is a plusAnalytical skills and strong organizational abilities  Excellent interpersonal skills and ability to influence.  Collaborate, listen and assimilate other viewpoints to come up with a better solution.  Experience with statistical forecasting software is highly desirable.  Knowledge of Krispy Kreme’s products and customers desirable Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality. 

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process. 

 

 

BENEFITS: 

Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan PTO and “dream” days Company events Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance 

 

Learn more at www.kkbenefits.com 

 

WHY KRISPY KREME? 

At Krispy Kreme, we focus on:  

Loving People:  Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.  Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive. Loving Communities:  At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.  In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.  In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.  Loving Planet:  We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.  We are working on reducing food waste through donation efforts, animal feed, and composting programs.  

 

Krispy Kreme is an Equal Opportunity Employer: 

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. 

 

About Krispy Kreme   

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.