Join us at JPMorgan Chase & Co. as we revolutionize mobile banking with our new digital bank, Chase. We're seeking solution-oriented, customer-focused team members passionate about new technology and eager to contribute to a diverse and inclusive team. Your work will significantly impact our company, clients, and business partners worldwide as we build the bank of the future.

As an ICB Control Manager - Associate within the Control Management Team at JPMorgan Chase & Co., you will be at the forefront of our new digital banking venture. You will be responsible for the hands-on delivery and implementation of Firm-wide Programs within the International Consumer Business Globally and Chief Strategy & Growth Office initiatives. You will be part of an agile, future-focused, and collaborative team, working on exciting projects that will have a massive impact on our company, our clients, and our business partners around the world. This role offers the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation.

Job responsibilities:

Leads key Firmwide initiatives including but not limited to Third Party Outsourcing and Business Resiliency across International Consumer Bank Globally and for Firm’s Strategy & Growth Office (SGO). Constantly assesses the effectiveness of governance relative to established programs, business processes, and the direction the firm is taking. Supports global regulatory interactions/relationships/exams and subsequent Matter Requiring Actions (MRA) for International Consumer Bank Globally including but not limited to Outsourcing and Resiliency.  Manages all Control activities including control evaluation, process reviews and establishing a robust control environment and thereby building the bank of the future. Partners effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, and technology control functions to drive consistent and rigorous operational risk practices and control programs, including risk mitigation, key risk indicators, control design, and performance evaluations. Oversees and manages the Control and Operational Risk Evaluation (CORE) program. Focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. Ensures operational practices are in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment. Responsible for portfolio of key metrics to inform on the health of the operational risk and control environment. Conducts trainings and other Control Initiatives: Manages projects and initiatives on risk and controls (e.g. awareness programs, risk expos, trainings, etc.). Identifies, assesses, advises, and drives strategic solutions to increase efficiency, creates a more resilient operating environment and ensures effectiveness of key controls.  governances of business operational risks, escalaes issues appropriately to line of business and Firmwide operating committees. Collaborates with senior business clients and partners across functional areas (e.g., Legal, Finance, Compliance, Risk) and geographies

Required qualifications, capabilities, and skills

Experience at a large financial institution, regulator, consulting firm and/or retail banking Experience in, or working with, Audit / Regulators /  Controls/ Operational Risk Management at a large, complex banking organization  Knowledge of and experience with regulators’ exam processes and regulatory matters A strong track record of managing relationships at a senior level and stakeholders across business Experience in Operational Risk Management & controls within Financial Services industry, with an understanding of Operational Risk Management Regulatory Frameworks and their application Demonstrated experience across conducting Risk and Control Self-Assessment, Review and Management of Operational Risk Issues, experience with new product launches and/or product change Great communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing  Ability to perform under pressure and to manage competing priorities under tight deadlines

Preferred qualifications, capabilities, and skills

Experience of setting up a new retail/ digital bank a big plus

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