Overview The Program Manager (PM) is responsible for oversight of the residential programs. The primary responsibilities include but are not limited to fiscal, personnel, physical plant, and therapeutic environment management of the residential programs. This position regularly exercises discretion and independent judgment in work related to the general business operations of the agency and in relation to the residential program. The PM will be on the on-call rotation list which supervises the program milieu and staff outside normal business hours. This position may be required to provide direct care in the program as needed. The PM supervises Residential Life Skills Coaches. All duties are carried out in accordance with CBC Policies and Procedures, Mission, Values, Philosophy of Care, and safeguards to protect the privacy of health information in compliance with the HIPAA Privacy Rule. The Program Manager assumes additional duties as assigned and may have responsibilities altered during employment. Responsibilities Ensure that the Program daily schedule is followed, and objective plans are implemented. To provide coverage when deemed necessary. Serve as the central point of contact for Residential Life Skills Coach and members guardians and family members. Work as an active team member of the program’s Interdisciplinary Team. To communicate with the Residential Coordinator (QP) when there are concerns, problems, or questions about the member’s Individualized Personal Plans (IPP) and Clinical documentation including but not limited to Behavior Support Plans (BSP), Dietary plans, etc. To communicate with the QP when there are concerns, problems, or questions about the individuals’ health, safety, and welfare To orient new staff to the daily routine of the facility. May supervise 1 to 3 programs based on the region's needs. To counsel/train program staff in routine responsibilities. Including but not limited to: Relias, Inservices, and Therap. To provide documentation to the Administrator when staff do not complete responsibilities adequately. To issue progressive disciplinary action when deemed necessary. To ensure that the facility is maintained in a sanitary condition. To coordinate for repairs with the supervision. To coordinate for replacement of household products/office supplies. Ensure strategic and organizational policies and procedures are implemented and followed. Essential Functions (Cont.): Will comply with Corporate Compliance Program policies and procedures. Will comply with all corporate policies and procedures, HIPAA guidelines, AHCA rules, and Medicaid state and federal guidelines Additional Responsibilities: Maintain adherence to authorized budgets. Ensure the delivery of quality services to the individuals in the program. Other duties as required. Qualifications Education/Competency/Work Experience: High school diploma or equivalent. Demonstrates ability to read, write, understand, and follow directions. One year of experience working in the human services field. Skills/Experience: Ability to hire and supervise direct care service staff. Demonstrates ability to provide training for direct care services staff. Requires input in policy/procedure formulation and implementation. Previous supervisory experience is preferred.