At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. Building this environment starts with you! Do you enjoy researching and resolving technical issues? Do you enjoy analytical research and working with global teams? Are you a great communicator with the ability to impact the teams you support? If so, this job could be for you. The Site Support Engineering team supports the Apple Care contact center through escalation and advocacy, across all of Apples innovative produces, including iPhone, iPod, iPad, Apple TV, Apple Watch, iTunes, macOS, visionOS and Services. We are seeking a creative and organized support engineer to report, triage and escalate bugs from Site Support Engineering to engineering organizations through reporting and advocacy. This position collaborates with all groups involved in the technical issue escalation process including Tier 2, Tier 3, Carpe Facto, Executive Relations, Customer Relations, AppleCare Engineering, Readiness Teams, Product Marketing, Legal, and other involved parties.