ICT Engineer - Data Center Job ID 196366 Posted 03-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Engineering/Maintenance, Project Management Location(s) Mumbai - Maharashtra - India, Navi Mumbai - Maharashtra - India The ICT Engineer is responsible for liaising with the ICT Team Leader to ensure delivery of the requests is within the timescales expected. It is always his/her responsibility to liaise closely with their customer and promote a positive image of the company **Key Responsibilities** • Responsible for overall coordination with MS internal teams, MS contractors, etc. meeting deliverable milestone/timelines • Gather hardware requirements BOM (model, delivery dates etc.) from various IT teams. • Build up rack matrix / elevations and manage the same, based on the requirement from different silos. • Co-ordinate with the Datacenter vendors for the buildout of the DC space with respect to the Racks, Cabling installation. • Centralize all installation requests for different IT Teams. Co-ordinate with the teams for Raising Change Management request. • Work closely with different IT third party vendors for equipment delivery. Co-ordinate with the teams for Raise access request to service providers. • Physical rack and stacking of IT equipment (e.g. power connections, patching, iLO configuration) handover to different IT silos. • Knowledge on cabling, Panduit products • Update equipment inventory management system and rack elevations. • Coordinate and escort Telco carrier vendors for circuit installations. Witness testing. • Coordinate and supervise installation of MS cabling contractor, witness any cabling testing onsite testing • Prepare defect lists for different MS contractors and Service providers installation. • Centralize all decommission requests for different IT silos. Raising change management request. • Work with disposal vendors on equipment disposal, HDD degaussing and update store room inventory records • Provide weekly reporting on project construction status to regional EDC team. • Document management • **Data Centre Power-down management:** coordination with different vendors and all IT silos for DC power down events • **Equipment Disposal :** obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management, IT Security, and approved **Job Level Specific Duties** • Able to work in Shifts (morning/afternoon) when there is any shortage of resources • Monitor the Service Now Queue and accept the tickets, assign the tasks to the team • Audit regular Audit to check if the Inventory management systems is updated regularly by the team • Update respective tools to support the operations • Perform user acceptance testing of any new tools • Create ad-hoc reports • Update Sharepoint sites • Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement. • Identify opportunities for growth within the customer environment. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)