Technical support services to end users through answering questions, resolving issues, and fulfilling software and hardware requests either in person, by phone, or remotely.

Responsibilities:

Handling user requests and resolving their issues in accordance with the agreed Service Level Agreement (SLA).Performing periodic inspections of the performance of users' computers, equipment, and conference rooms.Documenting lessons learned from support operations and preparing and updating IT service procedures.Creating and publishing IT service training materials for end users.Installing, configuring, setting up, and troubleshooting hardware and software for computers and office machines.Responding to user queries and providing guidance on service catalogs, policies, and procedures, as well as the performance of hardware and software in use.Participating in the launch and maintenance of the network and services.

Requirements:

3 years of experience in Information Technology (IT).Bachelor’s degree in computer sciences or other related fields.Advanced knowledge of ICDL, NET+, and A+.Ability to troubleshoot and fix Windows operating system problems.Perfect knowledge of computer hardware maintenance.Basic knowledge of computer networks (TCP/IP, DNS, DHCP, etc.).Good knowledge of passive network issues.Good knowledge of ITIL, MCSA, and MikroTik concepts and other related network services.Intermediate English Fluency.