Working/Functional Title ID Office Manager Position Summary Provide leadership for the team and ID office service operations. The ID Office is responsible for ensuring proper creation of identities based on identity management best practices for provisioning ID cards for students, employees, retirees, and affiliates of the university and for the administration of NetIDs. Provide leadership, strategic direction, and stewardship for Mobile Credentials and ID Card Governance and for the identity services responsibilities related to IAM and NGP Projects. The manager must have excellent interpersonal and customer service skills and troubleshoot complex issues. This position reports to the Assistant Director for Campus IT Experience and supervises the full-time ID Analysts (Info Technologists I) and student employees. Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 52,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance. MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement. Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background. Minimum Requirements Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; and five to eight years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed, including experience overseeing large, complex or critical information technology projects; or an equivalent combination of education and experience. Desired Qualifications Demonstrated ability to work effectively with all levels of the university and with individuals with varying levels of technology skills, possess excellent verbal and written communication skills; progressive supervisory experience, high level of customer relationship skills; excellent troubleshooting skills; the ability to work in a very dynamic environment with constantly changing priorities. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume and Cover Letter Special Instructions Please provide three professional references who are knowledgeable of your work. Work Hours STANDARD 8-5 Website https://tech.msu.edu Bidding eligibility ends January 14, 2025 at 11:55 P.M.