Location Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. Job Description To direct and assist guest and employees with communication needs in accordance with Omni standards. Responsibilities + Answer console. + Direct phone calls to appropriate Personnel. + Assist all guests and associates. + Responsible for supervision of Ideal Service Operators. + Coordinate and assist with Wake-up calls. + Assist Front Office Management in maintaining consistent standards of guest service throughout the operation + Resolve difficult or unusual problems arising with guests. + Encourage and maintain open and clear communication, rapport and cooperation with internal departments to foster best possible service to all guests. + Instill in associates the commitment to exceed guest expectations. + Train and motivate associates to provide services to guests which meet the company’s standards for + Apprise Front Office Management team of all personnel issues that may affect discipline or retention. + Act as coach and positive role model for associates and colleagues. + Attend hotel operational meetings, Rooms departmental meetings, and associate-related events. + Recommend to the Director of Front Office changes or innovations to practice, procedure and operation with potential favorable effect on service and quality assurance. Qualifications + Computer skills required. + Must have the ability to work alone, with others, and remain at work station for entirety of shift. + Must be able to work a flexible schedule including, weekends and holidays. + Must have customer service experience with excellent written and especially verbal communication skills. + Must be able to sit for extended periods of time. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Job LocationsUS-FL-Amelia Island Posted Date5 days ago(1/10/2025 9:30 AM) Requisition ID 2025-118156 # of Openings 1 Category (Portal Searching) Front Office Operations