The Team You Will Join Seeking an experienced candidate for IT Operations Technician, Identity Operations. The Opportunity The IT Operations Technician is responsible for global Identity Access Management in a fast-paced environment that supports MetLife critical and legacy systems, leveraging modern automation, RSA, Mainframe, Entra, Active Directory, multiple intake systems and sources. How You’ll Help Us Build a Confident Future (Key Responsibilities) * Create and provision IDs for multiple OS environments, applications and remote access (RSA & Entra MFA). * Monitor multiple intake systems (group mailboxes, request forms, etc.) for reported access requests and issues. * Troubleshoot and perform root cause analysis of ID and access incidents. * Support audit and reporting requirements. * Create, update, maintain procedures and process documentation. Train junior team members. * DevelopCoordinate Automation of manual tasks. What You Need to Succeed (Required Qualifications) * 2+ years of experience in an IT Operations, ID Administration or IAM support role. * Basic to intermediate level understanding of Active Directory Administration. * Experience with ID provisioning tools and request systems (e.g. Service Now, SailPoint, etc.). * Excellent communication skills, both written and verbal: ability to build effective partnerships with peer groups, vendor staff, etc. * Strong problem-solving skills and attention to detail. * Ability to multi-task effectively and be able to work in an open, collaborative environment to support both individual and team objectives. What Can Give You an Edge (Preferred Qualifications) * Bachelor’s degree in computer science, Information Systems, or related field. 4+ years of equivalent work experience required in lieu of degree is acceptable. * Scripting (PowerShell, Java, Python or similar). * Familiarity with Mainframe RACFTSO ID and Dataset provisioning. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.