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Site Lead – Raynesway (IFM Ops Director)

We are seeking a dynamic and visionary leader who excels at building high-performing teams while maintaining a people-focused approach to management. The ideal candidate will demonstrate exceptional relationship-building skills, fostering strong and lasting partnerships with clients and associated stakeholders. This role requires a strategic thinker who can create and align site transformation strategies with client objectives, bringing forward-thinking perspectives to drive innovation and growth.

The successful candidate will cultivate a collaborative "one team" culture that seamlessly integrates with client operations, while serving as a charismatic and confident leader capable of presenting compelling insights to senior stakeholders.

This position seeks someone who can balance tactical implementation with strategic vision, ensuring both immediate results and long-term partnership success.

Position Overview

The IFM Facilities Management Site Director is responsible for leading one designated client facility site under our Integrated Facilities Management (IFM) contract. This transformational leadership role requires a who can drive operational excellence while building and maintaining strong, collaborative relationships with the client team. The successful candidate will serve as the primary client-facing representative, ensuring seamless service delivery and continuous improvement across all facility operations.

Key Responsibilities

Client Relationship & Account Leadership

Serve as the primary client interface and relationship owner for the IFM account at the designated siteBuild and maintain strong, strategic partnerships with client facility managers, operations teams, strategic functions (including Finance, BI, HR, etc.) and executive leadershipAct as a transformational leader who can influence positive change and drive client satisfactionConduct regular client meetings, reviews, and strategic planning sessionsProactively identify client needs and develop solutions to exceed expectationsManage client escalations and ensure rapid resolution of issues

IFM Service Delivery & Operations Management

Lead the IFM service delivery model including maintenance, operations, space management, and support servicesDirect daily facility operations including HVAC, electrical, plumbing, security, and life safety systemsManage integrated service teams across multiple disciplines (maintenance, cleaning, security, landscaping, etc.)Drive continuous improvement initiatives and service optimization across all IFM service linesEnsure seamless coordination between all IFM service providers and client operations

Transformational Leadership & Team Development

Lead organisational change initiatives to improve service delivery and operational efficiencyBuild high-performing, client-focused teams across all IFM service areasFoster a culture of innovation, accountability, and client partnershipMentor and develop team members to enhance capabilities and career growthChampion best practices and drive standardization across service delivery

Financial & Performance Management

Manage IFM contract budgets and financial performance for the siteDevelop and track KPIs and SLAs in partnership with client stakeholdersIdentify cost optimisation opportunities while maintaining service excellencePrepare detailed performance reports and client presentationsNegotiate change orders and additional services with client approval

Strategic Partnership & Innovation

Collaborate with client leadership on long-term facility strategy and planningIdentify and implement innovative solutions to enhance facility performanceLead technology adoption and digital transformation initiativesSupport client sustainability and corporate responsibility goalsPosition IFM services as a strategic business enabler for client operations

Required Qualifications

Education & Experience

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field10+ years of facilities management experience with 5+ years in client-facing leadership rolesProven track record in IFM or multi-service facilities management environmentsDemonstrated success in building and maintaining strategic client relationshipsExperience leading transformational change and service improvement initiatives

Client Relationship & Leadership Skills

Exceptional relationship-building and client management capabilitiesProven ability to influence and drive change in complex organizational environmentsStrong executive presence and communication skills for C-level client interactionsTrack record of turning around challenging client relationships or underperforming accountsExperience managing large, integrated service teams and multiple vendor relationships

Technical & Operational Skills

Comprehensive knowledge of IFM service delivery models and best practicesStrong understanding of building systems and facility operationsProficiency in IWMS and performance management systemsKnowledge of relevant codes, regulations, and industry standardsExperience with contract management and SLA performance tracking

Preferred Qualifications

Professional certifications (CFM, FMP, CPM, LEED AP, etc.)Background in consulting or professional services deliveryTrack record of winning contract renewals and expanding account scope

Critical Success Factors

Must be a transformational leader with proven change management experienceExceptional client relationship management and account growth capabilitiesAbility to be based at the client site and serve as the primary IFM representativeStrong business acumen with focus on client value creationDemonstrated ability to lead complex, multi-disciplinary service teams

Location:

On-site –Derby, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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