Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Summary:

The OnBase Systems Administrator is an essential member of the IT team whose primary focus is to support the Hyland Software OnBase system which provides electronic document management and associated business workflows for Shellpoint Mortgage Servicing.  The position requires both technical skills in implementation and new process development utilizing OnBase as well as excellent communications skills which are necessary for effectively working with end users to understand how the systems are to be and can be utilized.

Responsibilities:

Manage the core software and server infrastructure supporting the Image management systems utilizing technical support staff (infrastructure, vendor, and manufacturer) as necessary.Administer all aspects of the OnBase system including performance tuning, security, automation and general maintenance.  Act as Subject Matter Expert on the systemPerform OnBase systems upgrades including performing the upgrades, testing the upgrades, and managing the overall project.Ensure daily run activities are carried out accurately and properlyRecommend preferred methods for electronic document capture and storage.Assist in the oversight of the imaging aspects of loan boarding and de-boarding; assist with document loads during high volume periods or as a backupWork with all departments to identify business processes that can be streamlined or automated by utilizing the OnBase system or other third party imaging toolsParticipate in design and implementation of new document workflow processes.Document Business Requirements (BRD) for new processes.Develop Eforms as required.Manage external vendors in developing integrations with other software systems.Design all workflows requiring external integrations to be vendor agnostic where practical.Work with DBA staff to develop SQL to provide data required for systems integration needs.Work with Application Development to integrate OnBase into vendor supplied and internally developed applicationsPerform periodic KPI and event triggered reporting as needed by the business and or OnBase groupDevelop system and workflow documentationTrain end users and the training department on the use of the OnBase system.Develop requests for database table structure improvements for Database Administration.Performs special projects or other tasks as assigned by management

Qualifications/Skills:

8+ years of technical expertise experience with OnBase or an equivalent enterprise imaging systemHyland Certified Systems Admin and Workflow AdminFirm grasp of client/server, web, and database architectures to ensure good performance of those systemsManage all back-end technology infrastructure for Onbase and be the liaison where vendors provide infrastructure support to OnBase; collaborate with senior leadership as necessary.  This includes all servers, SANs, backup environments, database environments, networks, switches, routers, datacenter needs, virtual environments, related to OnBase.Strong knowledge of Excel, SQL database, SQL scripts and queries.Proven effectiveness working with a dynamic team of people both technical and non-technicalStrong attention to detail and ability to exercise good judgment especially where borrower or client data is affectedAdept at applying troubleshooting techniques in a high pressure environmentAbility to provide service to other departments while managing internal project loadsFamiliar with working in a data warehouse environmentAbility to prioritize and remain focused in a dynamic, fast paced environmentAbility to multi-task and resolve issues in a timely manner and within established SLA’sAbility to work after hours or on weekends as necessary to effectively maintain an enterprise system that adheres to strict maintenance windows

Educational Requirements:

Bachelor’s Degree in a STEM field or a combination of some college and relevant experience may be considered

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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