MISSION
The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.
SUMMARY OF JOB RESPONSIBILITIES:
Manages the daily operations and workflows of the CT Lung Screening Program in conjunction with the CT Lung Screening working group, Steering Committee, physician and administrative leadership. Is responsible for acting as a patient liaison for the program and performing all patient liaison activities. Works with referring physician offices and clinics to manage follow up testing. Manages all aspects of the CT lung database including data entry, statistical reporting and enhancement. Performs program quality assessment. Also performs Patient Navigator duties to other imaging patients as needed.
QUALIFICATIONS:
ARRT Certification or RN license
EDUCATION:
Baccalaureate Degree preferred but not required
EXPERIENCE:
A minimum of 3 years of progressive relevant experience in a healthcare environment. Previous experience in Oncology or Diagnostic Imaging required.
KNOWLEDGE AND SKILLS:
Strong customer service skills required. Ability to take initiative and work independently with minimum supervision. Knowledge of computer systems, Microsoft office- Word, PowerPoint and Excel. Strong organizational and interpersonal skills. Excellent communication skills required to interact with all levels of Clinic personnel. Demonstrates attention to detail. Presentation skills.
PRINCIPAL JOB ACCOUNTABILITIES:
Acts as a patient liaison and performs program participation selection, invitation, scheduling and outreach. The Patient Navigator oversees all efforts related to guiding patients and families through the patient care/ appointment process. Prior authorizations, schedules appointments and diagnostic studies and works with patients and referring physician offices. Performs program quality assessment checks, audits, and reviews. Plans and develops patient-centered programs. Reinforces patient education and directs patients and families to available resources and supportive services. Develops and drives initiatives to eliminate barriers to care. Establishes processes and standards that ensure consistent and optimal patient navigation Enrolls patients into CT Lung screening program and responds to questions appropriately. Maintains a level of knowledge to discuss benefits and harms of CT lung screening. Communicates with referring physicians regarding patient appropriateness for program and coordinates information with referral services. Acts as a liaison between other physician practices and hospital departments. Understands, facilitate and communicates effectively with these entities as it relates to each patient Performs patient follow up management for patients already screened, uses database to ensure appropriate follow up appointments are scheduled and kept as recommended. Distributes patient letters, provides follow-up and confirmation calls. Responsible for collecting and maintaining patient responses to the “program survey”. Ensures referring physicians are updated about their patient’s progress in the program in cooperation with treating physician. Responsible for database management – manage all aspects of the CT Lung Screening database including inputting patient screening data, patient letters, data entry input of all patient management activities, statistical reporting. Works closely with IT with database design, enhancement and maintenance. Is responsible for reporting database maintenance issues for resolution. Prepares program statistics and presents program updates and data at conferences and meetings. Provide updates on program activity, statistics and recommendations for program enhancements. Tracks all financial impact of program. Prepares analytical data as requested. Recommends and implements program scheduling improvements. Schedules and coordinates CT lung screening Steering Committee meetings to include setting agenda and documentation of meeting discussion. Responsible for grant writing and presentation to Mercy Health Development Foundation. Recommends and implements program guidelines. Develops required tools, forms, training materials etc… Works closely with communications and marketing to promote program outreach. Attends relevant conferences and meetings. Keeps abreast of current literature and keeps current of industry practice standards. Maintains strict adherence to the Mercy Health Confidentiality policy. Incorporates Mercy Health-Youngstown Mission Statement and Goals into daily activities. Complies with all Mercy Health-Youngstown Policies. Complies with behavioral expectations of Mercy Health-Youngstown. Maintains courteous and effective interactions with colleagues and patients. Demonstrates an understanding of the job description, performance expectations, and competency assessment. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. Participates in departmental and/or interdepartmental quality improvement activities. Participates in and successfully completes mandatory education. Performs all other duties as needed or directed to meet the needs of the department.
Key Relationships:
Position
Patients
Follow up phone calls, answering questions, counseling
Referring physicians
Coordination of patient care
Clinical Service Areas
Pulmonary, Thoracic Surgery, Radiology, GIM
Radiology IT
Database management
Radiology working group and steering committee
Program operations, workflow and statistics reporting
6. Marketing and philanthropy
Marketing and program outreach and promotion
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com