**Imaging Order Management-Logistics Specialist:** Responsible for managing sales orders to ensure timely delivery and resolving issues with proactive communication, while maintaining order integrity and exceptional customer service within Philips’ Order Desk Commercial Operations team. **Your role:** + Ensure timely updates to customer order details as provided by the Project Manager and align factory-confirmed delivery dates with requested dates using ERP and project management systems. Actively communicate with internal and external customers to resolve order alignment issues efficiently. + Monitor order shipments through logistical databases and transportation carrier websites to ensure on-time and complete deliveries. Expedite shipments as needed and address any delivery challenges proactively. + Serve as a liaison across all functions from order intake to invoice creation, resolving sales order processing issues and ensuring smooth material delivery. Validate and process Defect on Arrival (DEFOA) and Return Order requests within departmental turnaround times. + Follow established processes while seeking improvements through Philips Lean culture to enhance efficiencies. Comply with Quality Standards and Philips’ standards of business conduct while completing required training within set timeframes. + Escalate issues promptly to ensure customer satisfaction and meet workload deadlines. Prioritize tasks effectively to achieve departmental goals and maintain high standards of performance. **You're the right fit if:** + You have a Bachelor’s degree or equivalent combination of education and or relevant business experience preferred + You’ve acquired 2+ years of Supply Chain related business experience is preferred + 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred. + Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remoteposition. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Learn more about our commitment to diversity and inclusion. **Philips Transparency Details** The hourly pay range for this position in Nashville is $21.88 to $31.25 The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits **_will not_** be provided for this position. For this position, you must reside in **_or_** within commuting distance to **Nashville, TN.** \#LI-PH1 It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran