Imaging Registration Representative PRN - AdventHealth West FL Imaging

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem

Location: 14055 RIVEREDGE DR, STE 250, Tampa, 33637

The role you’ll contribute:

The registration representative will professionally interview and register; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. The shifts may include working evenings/weekends/holidays.

The value you’ll bring to the team:

Quality and Position Related Specifics

Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service.Accounts are correctly completed

Completes scheduling / pre-registration / registration / admission process and follow up within established timeframes – meets or exceeds wait time goals

Assists with non-clinical operations of the Imaging Center, under the direction of the Center Manager

Ability to work independently and alone with minimal supervision

Schedules patients as necessary; operates the scheduling system correctly and follows established guidelines for scheduling patients

Maintains acceptable QA score.

Multitasks effectively; navigates multiple computer systems and applications with proficiency

Completes accurate Medical Record Number (MRN) search and selection process to avoid creating duplicate medical records

Obtains / scans clear copies of insurance card(s) and/or payor information using various resources such as Internet, fax, telephone, etc.

Demonstrates knowledge of insurance for proper classification and coding

At times, floats to other registration areas/shifts etc. to assist with department and patient needs

Performs accurate and timely scanning of physician orders and other items into the scanning system

Verifies and certifies/authorizes all insurance benefits and other sources of account payments by means of phone, Internet or otherwise

Enters accurate and appropriate account notes

Performs accurate cashiering functions, posting, balancing, deposits, notations

Demonstrates knowledge and ability in using department equipment including periods of downtime

Ability to generate patient/visitor/employee event reports as needed

Other duties as assigned by Supervisor or Manager/Director

Safety

Has patient confirm their identity when possible; cross references with database to ensure accurate MPI

Ensures work areas are neat and tidy; floors/aisles are unobstructed – takes action on items which may pose a safety issue to coworkers and / or patients

Collections and Financial Stewardship

Estimates and explains patient charges

Interprets and explain insurance benefits to patients

Collects proper co-pay’s and patient portions at time of service.Is firm and persistent, but pleasant in carrying out the collection responsibility

Understands all collection policies and options

Compliance/Laws/Regulations

Asks Medicare MSP questions to determine if Medicare is the primary payor

Understands and completes ABN forms as required

Maintains patient confidentiality at all times / HIPAA guidelines

Completes annual educational requirements prior to anniversary date

Maintains AHCA and other regulatory requirements

Complies with all organizational policies regarding ethical business practices

Regularly attends staff meetings/responsible for reading minutes (or email summaries) of those missed

Obtains necessary legal signatures and witnesses for consents, Important Messages, HIPAA notices and other related forms – understands forms and correctly explains them to patients

Ensures script compliance; knows required elements of a compliant script; takes corrective action on those not meeting compliance

Attends annual review and in-services as scheduled

Ensures compliance with AHS, the Imaging Center and Patient Financial Services policies and procedures

Professional Standards

Actively participates in performance improvement and process improvement (PI) activities; offers suggestions/ideas/input

Adheres to dress code; appearance is clean and neat and wears identification while on duty

Uses time wisely.Demonstrates initiative and motivation.Uses every available resource to complete tasks.Asks others if assistance is needed; offers to help if there is anything else to be done

Reports to work on time and as scheduled.Maintains acceptable attendance record with minimal episodes of unapproved absenteeism

Completes work within designated time

Uses computerized punch time system correctly. Minimal to no occurrences of manual time adjustment

Represents the organization in a positive and professional manner

Mission and Patient Experience

Introduces self to patients with name, greeting etc.

Professionally interacts with patients; creates a positive first impression

Answers the telephone with proper greeting

Offers assistance to co-workers rather than waiting to be asked for help

Shows patients the way rather than pointing, when possible

Refrains from voicing negative comments when speaking to patients such as “I don’t know”, “we are having problems”, “you need to”

Keeps people informed when they are waiting, so they know what to expect

Allows patients to ask questions; demonstrates having time and not being rushed

Asks patients if there is anything else you may do for them; thanks patients for their time

The expertise and experiences you’ll need to succeed :

Minimum qualifications:

High school diploma, GED

Preferred qualifications:

College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Imaging Centers

Schedule: Per Diem

Shift: 1 - Day

Req ID: 24045708

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.