PURPOSE OF THIS POSITION

Arranges for the efficient and accurate registration of all patients. Obtains required signatures and provides general information regarding health system policies, registration procedures, benefits, patient rights, and patient financial responsibilities. Responsible for accurate information collection, and providing exemplary customer service.

JOB DUTIES/RESPONSIBILITIES

Duty 1: Conducts patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information. Accurately enters all required information, completing all necessary forms (i.e. Medicare Questionnaire). Obtains patient consent signatures. Reviews physician orders for completeness and accuracy.

Duty 2:  Enters physician’s orders into the EHR accurately for all imaging modalities. Obtains additional documentation as necessary.

Duty 3: Schedules in the Electronic Health Record for all radiology modalities, follows the protocol for such scheduling. Check in appointments and obtains proper paperwork, Efficient in operation of the document imaging system. Scans and retrieves all pertinent documents, assures that scanned images are legible and of good quality.

Duty 4: Modify, Review and create new encounters ensuring the correct encounters are being used at all times.

Duty 5: Verifies insurance eligibility and benefits for all applicable insurance companies utilizing the electronic insurance verification system. Identifies and refers uninsured patients to the Financial Counselor for assistance.

Duty 6: Informs the patient of any financial responsibility for deductible, co-insurance and/or co-pay amounts. Collects payments according to established BVHS guidelines. Conducts computerized medical necessity screening for all Medicare patients. Offers ABN and obtains necessary signatures as appropriate. 

Duty 7: Provides exemplary customer service to all individuals.  Acts as a liaison between BVHS and the patient/family to resolve issues.  Possesses ability to explain procedures, wait time expectations, hospital policies, insurance coverage, etc.

Duty 8: Demonstrates good positive communication skills, able to communicate daily via telephone, fax, email to physicians, referring physicians, offices, patients and interdepartmental staffs to ensure satisfaction of those we serve.

Duty 9: Shows initiative. Tasks are completed before the end of shift and aids in the preparation for the next day. Uses time wisely, does not allow for unimportant interruptions. Able to multi-task, prioritize work, and complete it in a timely manner following all policies and procedures as they pertain to the department. Shows good problem solving skills yet seeks guidance and direction as necessary.

REQUIRED QUALIFICATIONS

High School Diploma or GED equivalent Data entry and/or PC experience Medical terminology coursework or knowledge Positive service-oriented interpersonal and communication skills Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status Interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

PREFERRED QUALIFICATIONS

Some related college  Registration experience

PHYSICAL DEMANDS

This position requires a full range of body motion. Individual must be able to sit four hours a day, walk two hours a day and stand two hours a day with intermittent lifting, bending and squatting. This position requires an individual to lift 50 pounds and reach work above the shoulders. Associate must have good eye/hand coordination with the ability to grasp, push and pull, fine finger dexterity and manipulation. This position requires corrected vision and hearing in the normal range. Associate must be able to push patients in a wheelchair and carry their luggage. The associate must have excellent verbal skills to communicate with patients, physicians and co-workers.

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