The Imaging Support Specialist (ISS) is responsible for the support of the imaging user community at Keck Medicine of USC hospitals and affiliated clinic locations. This position will provide hardware, software, and other related technology support with the primary focus in imaging systems and modalities. The Imaging Support Specialist is an enterprise customer-centric role, and the incumbent can expect to frequently interface with vendors, clinicians, staff, and IT while providing top-tier service, thorough communication, and timely resolution. The ISS will serve as a technical point of contact for our clients, provide timely on-site support, learn & support new clinical imaging technology, provide technical training, assist in execution of IT projects, and update documentation.

Essential Duties:

Act as the on-site, in-person, initial point of contact for all imaging system related concernsInstall and maintain hardware, computer peripherals, and imaging applications located on-site and remoteAssist in creating training materials pertaining to computer troubleshooting and usageMaintain imaging equipment to ensure proper security and system updates are appliedAssist with medical device assessment, on-boarding, and troubleshootingAttend clinical department meetings and daily imaging huddlesProvide comprehensive issue documentation in ticketing systemProvide correct escalation to imaging tier 2 support or other IT department(s)Track and facilitate issue resolution to completionBasic understanding of clinical workflow will be expected to support end userCreate and maintain KB articlesManage imaging hardware inventoryContribute to the completeness and accuracy of application installation documentationProvide necessary infrastructure updates to imaging devicesAssist with testing and validation for imaging impacting initiativesTroubleshoot networking and connection issues on-site and remoteOther duties as assigned

Required Qualifications:

Req High school or equivalentReq 1 year Experience in supporting desktop or imaging technology environmentReq Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress & follow escalation proceduresReq Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilitiesReq Demonstrate basic competency and ability to support imaging informatics system interfacesReq Knowledge of computer hardware (advanced workstations, diagnostic monitors)Req Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaborationReq Able to present professional telephone and in-person etiquetteReq Able to respond and be on-site quickly in emergency situationsReq Able to travel to multiple off-site clinical locations as needed

Preferred Qualifications:

Required Licenses/Certifications:

Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $29.00 - $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.