Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job DescriptionLead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelinesCoordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions Confidently manage client projects in parallel to product developments and a changing landscape Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholdersBe able to communicate complex, technical concepts in a focused and well-organized manner Be able to learn and acquire knowledge in modern technologies in keeping step with market developments Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communicationsRepresent client system and operational requirements to internal Visa organizationsBe an active contributor in a high-performing, supportive, and inclusive team cultureConstantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where neededCoordinate internal Visa resources to ensure delivery on commitments 

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

QualificationsBachelor’s Degree or equivalent qualificationA minimum of 5+ years’ experience in a customer support role in financial services, payment card, software, or information servicesThe ability to successfully manage competing priorities while serving as a positive influence across the organizationStrong project management skillsStrong verbal, written, presentation and interpersonal skills. Demonstrated ability to articulate complex technical terms or processes into business language

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.