Join our team as an Implementation Associate in Commercial and Investment Banking!

As an Implementation Associate within Commercial and Investment Banking, you will be responsible for implementing all new Treasury Services cash management business within agreed timeframes, using a tried and tested methodology to ramp up revenue.  You will provide accurate and timely implementation statuses and escalate issues that put the target date at risk. You will partner closely with the In-Country Implementations Team, Operations, and other internal partners to ensure a successful project delivery and client experience. You will manage multiple deals/projects concurrently that may have competing priorities, resources, and timelines. 

 

Job Responsibilities: 

Implement Cash Management solutions between established EMEA booking locations, of varying size and complexityProvide assistance to the Sales Team in scoping target solution.Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan. Work with internal and external parties to deliver the solution within specific time frames. Drive regular client meetings/calls to review the project against the plan. Update internal tracking reports on a weekly/monthly basis. Provide support to team colleagues as required. Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.Either through own initiative, or through teams, be a pro-active member of the department, working to reduce implementation cycle time.

 

Required qualifications, skills and capabilities:

Graduate of any Business courseMinimum five years' customer service experienceKeen attention to detailStrong verbal, written, and interpersonal communication skillsAbility to adapt to a changing environment including changes or adjustments to work scheduleStrong organizational and decision-making skillsStrong presentation skills and negotiating skills essential. Aptitude to learn documentation and risk requirementsAbility to work on multiple applications while working under minimal supervisionExhibit ability to work effectively in a team environment. Excellent interpersonal skills Proficient in various desktop and internet based applicationsProficient in MS Office Tools:  Outlook, Excel and Word 

Preferred qualifications, skills and capabilities:

Operations/Implementations experience preferredCash Management and Treasury Services experience/knowledge preferredClient contact experience preferredProject management experience would be beneficial