Do you have a proven track record in document automation and customer-facing consulting? Are you keen to work within Thomson Reuter’s people-focused environment and specialize in the delivery of its market-leading legal software, HighQ with document automation, powered by Contract Express?

Reporting to the Professional Services Manager and working with our European-based Thomson Reuters HighQ Professional Services team, your prime responsibility will be to automate customer templates, deliver remote training sessions in how to automate templates with Contract Express, as well as design and build solutions on the HighQ platform based on a clear understanding of a client's use case and goals, a thorough analysis of the project requirements, and an appreciation of how our software can best serve the client's longer-term objectives. You will also be required to onboard new clients. This is a client facing role where you will be expected to work with a range of client stakeholders, communicate solutions in a clear and concise manner, and project manage solutions delivered to clients. You’ll be working with multiple customers and handling several consultancy engagements at any given time, so you’ll be able to effectively manage multiple client accounts.

As an Implementation Consultant, you’ll have a proven track record in consulting and project delivery, of SaaS and Enterprise Solutions. You’ll understand the importance of consulting and delivering a high level of customer service. You will be comfortable communicating technical aspects of a project and effectively working with clients to understand their requirements and articulating your proposed solutions based on our software and methods.

You’ll need to demonstrate both your technical and business knowledge and relate this to specific situations.

About the Role:

In this role as an Implementation Consultant, you will:

Work with our customers to automate their templates to a high standard using Contract Express.Schedule and deliver remote training sessions in how to automate templates with Contract Express.Work with our customers to build end-to-end solutions using HighQ Collaborate and Contract Express.Hold regular meetings with customers, clearly outlining milestones, challenges and managing customer expectations (and hopefully exceeding them).Work closely with product, support, customer success and sales teams to help our customers get the best from our software.Adopt a ‘customer first’ mindset.

About You:

To be considered for the role, you should have:

1-2 years of experience automating templates using Contract Express, or similar document automation toolsExperience delivering remote training sessions to customersExperience providing a value-add service to Legal Software customers through training, implementation and best practice consultingDesire to learn and work with HighQ CollaborateExperience with Microsoft Word formatting to support typical legal use casesAbility to scope the work involved to automate templates to support our sales team in producing accurately priced Statements of WorkWork with customers to understand their requirements and provide guidance on how our services and solutions can help them achieve their goalsEngage with key teams such as Product Management, Customer Success and Support, as appropriate, to deliver end to end solutionsAbility to work independently on certain projects, and in coordination with other implementation consultants on other projects, as neededAbility to handle stress and meet deadlinesConsultative and client-focused problem-solving skillsProven customer satisfactionProject management and time management skillsAbility to communicate across all client organization levels Interacting and developing relationships with your team colleagues, as well as with stakeholders at multi-levels both internally and externallyHigh initiative and team orientationTechnical affinity for software and data analyticsPartner with leadership on business-critical initiativesStrong business and financial understanding

Desired skills include:

Front-end web development skills, including HTML, CSS, JavaScript and jQuery1-2 years of implementation experience with HighQ Collaborate or other legal softwareFamiliarity with corporate legal and legal industry use cases, such as contract intake, contract lifecycle management and matter management

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.