SUMMARY 

We are looking for an Implementation Consultant I to join our VAS Onboarding Team. You will be responsible for managing the implementation of our Value-Added Services products on all phases of the project lifecycle. This individual will play a crucial role in our quest to build a center of excellence among our prioritized products.

PRIMARY RESPONSIBILITIES 

Working Cross functionally with sales and success to enhance the customer experience. Managing implementation activities from launch to go live date. Keeping all project activities updated and communicating with all parties involved in the process. Responding to client issues and providing resolution. Ensuring that all project documentation is current. You will work on multiple projects and follow up items at the same time. Partner with clients to learn and understand their business needs. Train clients on how to successfully use their newly implemented product. Work closely with team members to periodically review existing processes and look for efficiencies' opportunities.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

1 of experience working in a client service/customer service environment. Basic project management skills. Organizational skills. Time management skills. Excel, Power point, Outlook experience.

 

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