SUMMARY

RealPage Implementation Consultant I is responsible for working across multiple product teams to implement end-to-end solutions for customers. This includes analyzing requirements and gathering deliverables to successfully complete the implementation, collecting appropriate data, and coordinating with other departments. The Implementation Consultant serves as a subject matter expert for implementation best practices on the products or services they are delivering.

PRIMARY RESPONSIBILITIES

Responsibilities for this position include but are not limited to the following: Implement clients, clients’ properties and accounts following RealPage Payments guidelines, and in accordance with client’s expectations. Maintain and update clients’ accounts as needed. Provides feedback to Implementation Consultants through the implementation process. Ensure client satisfaction and retention through timely solution delivery within client-defined timelines. Review orders and required documents for implementation for accuracy and then implement the solution in a much-prescribed manner according to guidelines and training. Work with the Implementation Consultant until activation and the payments system is already up and running. Remain engaged with the Implementation Consultant throughout the implementation process until activation. Interact/Collaborate with Implementation Consultant to successfully activate the payments product.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES: 

Graduate of any four-year course preferably in Finance or any business-related courses With 2 – 3 years’ experience with account management, customer service for a software system General experience with managing merchant card, bank, and underwriting Excellent communication and interpersonal skills Strong understanding of payments processing rules, regulations, and industry standards Detail-oriented; Ability to learn and utilize new procedures and process quickly Experience with data entry with high attention to detail while handling highly sensitive information Proficient in of Microsoft Office products such as Excel, Word, and Web Browsers Demonstrated ability to develop, revise and use a database to enter and revise client information Skilled at multi-tasking with the ability to prioritize key deliverables and work in fluid, fast-paced environment High level of organizational skills Strong analytical, mathematical, and reporting skills Ability to work in a collaborative, flexible, team environment and meet aggressive timelines  Able to quickly analyze and troubleshoot problem/issues Must be willing to work in a fixed night shift schedule Must be flexible in terms of work arrangement (On Site, Home and Hybrid)

 

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