SUMMARY

RealPage Implementation Consultant II is responsible for working across multiple product teams to implement LOFT end-to-end solutions for customers. This includes reviewing add-on orders, analyzing requirements and gathering deliverables to successfully complete the implementation, collecting appropriate data, and coordinating with other departments. The Implementation Consultant serves as a subject matter expert for implementation best practices on the products or services they are delivering.

PRIMARY RESPONSIBILITIES

Implementation of Front Office - LOFT solutions for property management companies. Coordination of RealPage services including data conversion and training. Deliver on-time implementations for add-on orders, per agreement with customer. Assist client in determining best practices for setup and configuration to achieve client’s desired result. Accurately forecast activations of add-on orders and update backlog on a weekly basis. Support clients through the implementation process to achieve a high level of client satisfaction. Perform system setup and configuration ensuring accuracy of data and multi system integrations. Maintain advanced knowledge of each product for which they are responsible. Identify and assist development with resolution and enhancements to workflow, scripts, or system defects. Perform testing on new workflow, scripts, or solutions prior to implementation.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Graduate of any four-year course related to IT or software. Advanced knowledge of Microsoft Office products, Digital Marketing and Graphic Design. With background using photoshop, Sharepoint and Salesforce Software and/or multifamily property management experience preferred. Outstanding verbal and written communication skills; excellent presentation skills. Must possess good organization and time management skills. Able to work with little supervision but knowing when to escalate problems. Flexible, detailed, and able to successfully accept change. Strong customer service and organizational skills required. Must be willing to work in a fixed night shift schedule. Must be flexible in terms of work arrangement (WFH, WIO or Hybrid setup).