Duties & Responsibilities

Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures  Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement  The management of, entry, tracking and first line escalation of Service Requests, Oracle Service Cloud tickets and enhancement requests  The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports Remaining current and familiar with Oracle product new releases and new features  Obtaining and maintaining current certification in products and Major Account accreditations

Necessities

Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office Willing to work overtime, overnight, weekends and public holidays as requested Commitment to adhere to company standards, policies, and procedures Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds Currently hold a valid passport

Knowledge, Skills and Abilities – Fundamentals

Three to five years’ industry experience  Tertiary qualification Information Systems or similar, Hospitality, Business or Event Management field Knowledge of hotel front office management procedures Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean) Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint

Knowledge, Skills and Abilities – Desirable 

Previous training experience in theoretical/conceptual training  Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance) Previous experience in supporting hospitality software products  Knowledge of other similar PMS systems  Basic working knowledge of Networks, PC’s, and related peripherals  Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications Experience with Zoom Meetings or similar video conferencing software

 

 

Career Level - IC2