Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for an Implementation-Conversion Technical Consultant II to join our ever-evolving merchant solutions team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
The Developer Integrations (DI) team is part of Global Customer Launch in Operations for Merchant Solutions. We specialize in supporting our Integrated Payments’ APIs for Partners and Merchants in North America, with a focus on high quality customer engagement. We are a small but mighty group of technology evangelists and API professionals who work cross-functionally to meet and exceed the needs of our partners, their merchants, and our peers within the payment space. We are effective problem solvers with a keen eye for detail, process improvement, and processing logic.
What you’ll own:
You will make an impact on the business by working to resolve complex and escalated technical issues in production for some of our top revenue producing partners in the Integrated Payments space. Equipped with an in-depth knowledge of our systems and products, you will provide technical expertise to Sales and relationship managers, and key clients. You will partner closely cross-functionally with Technology teams to help guide the voice of the customer for product development and improvement. Additionally, you will be responsible for maintaining an active pipeline of integration projects to integrate and certify our partners to Integrated Payments technology (both transactional and non-transactional). It is essential that you have a focus on quality over quantity, as well as excellent written and oral communication skills appropriate for conversations with partners at a C-Level or lower position.
Intake, assess, diagnose, document, and resolve complex technical issues
Utilize analytical skills and experience to escalate, prioritize and address root cause and corrective action for recurring issues
Identify trends and patterns in troubleshooting and escalate to management, product, engineering, or sales as needed
Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products
Mentor new members of the team on process, procedure, card brand mandates, and industry best practice
Engage in side-project work relevant to the DI team or needs of our partners (such as developing Postman libraries, generating test cases for internal use, or working with technology teams to adopt new products)
What you bring
Bachelor’s degree in business, management information systems or computer science or the equivalent combination of education, training, or work experience.
Minimum 3 years’ experience in customer support or technical implementation roles, or combination of previous roles
Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products.
Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
Ability to understand complex business requirements and resolve complex technical issues
Provides technical support for the development and implementation of complex products/applications/solutions for both pre-production and production environments
Self-starter, possessing the enthusiasm and ability to function in a team environment
Outstanding communication, presentation, organization, and interpersonal skills
Exceptional ability to engage with customers in a consultative manner
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.