Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that everyone brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. The technical implementation process will use your problem solving, interpersonal, and analytical abilities to be deployed and developed daily as you work side-by-side with colleagues in a close-knit team and the strongest event marketers in the business. This role is hands-on, and the role is expected to take initiative, understand business and technical objectives of an engagement, manage client expectations and manage tasks to completion. You will ensure that every client derives the most value possible from their Splash platform implementation. This role will support customers with their ongoing platform needs through best practice recommendations and platform configurations. In This Role, You Will: Handle multiple clients at the same time Work alongside Project Management team to gather requirements, design and implement custom solutions for customers Host discovery work sessions to determine solution requirements Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc. Provide customer specific configuration for Splash products Provide consulting services to Splash customers on how to configure Splash products to achieve a customer’s desired use cases Review and validate solution designs produced by other Services team members Serve as the Splash subject matter expert (SME) on Splash product capabilities Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Splash Expand upon the Splash solution portfolio, demonstrating best practices in design for use cases across a variety of industries and business functions Here's What You Need: Demonstrated ability to present solutions to clients, manage client expectations, and implement and deliver solutions Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises Hands-on working experience in the configuration, customization, and implementation of SaaS applications Experience with BI tools (e.g., Tableau) is a plus, but more important to be able to interpret and explain data in a meaningful way Working knowledge of the following is preferred: Types of Authentication including Oauth and Basic Auth Understanding of UTM / URL parameters PHP, SQL, XML Project Management Software HTML, JSON, JavaScript (JQuery / Node.js) Excellent problem-solving ability